Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

It won’t let me reset my password. I keep clicking to send a verification to both my phone number and email on different occasions, but it never sends. It won’t let me make a new account since my phone number is already linked to the account I can’t access. I even bought a new iPhone 12 and reinstalled the app and it still doesn’t work. I don’t see how this app has any good reviews.

Awesome experience quick and easy

I think is great and all that you switched over from Brilliant Distinctions to Allē, I am just hoping that not to much changes. I created an account for Allē not thinking about my points at BD and when I went to transfer them over as explained in the FAQ I couldn’t get into my BD account, it’s saying my password in incorrect. I only had 300 points and I know that’s probably not a lot to you but was saving them up and every little bit helps. I am not sure why it is doing that but doesn’t make me happy. Hate to leave as it would be like throwing all those points (money/credit) down the drain. Hoping it is something that you are aware of and it will be corrected.Very nervous though because when points wouldn’t transfer over I went to go back into my brilliant distinctions account and just use them up and it wouldn’t let me in (password issue as stated above) Not a very happy customer! 😢😏Not sure if my friends did the same thing but definitely will be checking with her right now

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

It won’t let me reset my password. I keep clicking to send a verification to both my phone number and email on different occasions, but it never sends. It won’t let me make a new account since my phone number is already linked to the account I can’t access. I even bought a new iPhone 12 and reinstalled the app and it still doesn’t work. I don’t see how this app has any good reviews.

Awesome experience quick and easy

I think is great and all that you switched over from Brilliant Distinctions to Allē, I am just hoping that not to much changes. I created an account for Allē not thinking about my points at BD and when I went to transfer them over as explained in the FAQ I couldn’t get into my BD account, it’s saying my password in incorrect. I only had 300 points and I know that’s probably not a lot to you but was saving them up and every little bit helps. I am not sure why it is doing that but doesn’t make me happy. Hate to leave as it would be like throwing all those points (money/credit) down the drain. Hoping it is something that you are aware of and it will be corrected.Very nervous though because when points wouldn’t transfer over I went to go back into my brilliant distinctions account and just use them up and it wouldn’t let me in (password issue as stated above) Not a very happy customer! 😢😏Not sure if my friends did the same thing but definitely will be checking with her right now

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

It won’t let me reset my password. I keep clicking to send a verification to both my phone number and email on different occasions, but it never sends. It won’t let me make a new account since my phone number is already linked to the account I can’t access. I even bought a new iPhone 12 and reinstalled the app and it still doesn’t work. I don’t see how this app has any good reviews.

Awesome experience quick and easy

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

It won’t let me reset my password. I keep clicking to send a verification to both my phone number and email on different occasions, but it never sends. It won’t let me make a new account since my phone number is already linked to the account I can’t access. I even bought a new iPhone 12 and reinstalled the app and it still doesn’t work. I don’t see how this app has any good reviews.

Awesome experience quick and easy

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

Wonderful customer service !

Great customer service! I

Always so easy to use!

I wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone.

I’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous.

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

There’s no option to redeem points. 👎🏻👎🏻👎🏻

Have been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE

The app is terrible it never takes my password!!

The rep was wonderful, efficient and friendly.

Would be nice if you buy a gift card if it would automatically upload to the app

I have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless.

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

Can’t even login. Please fix...need to use my points

Way less offers than brilliant distinctions, Way less interactive app. Only benefit why I give it one star would be that your points last slightly longer.

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

It won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!

They said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this.

I had $55 in rewards from the brilliant distinctions app and when I transferred my account to Allē, now I have ZERO rewards. Needless to say, I’m really disappointed and OUT $55. Aren’t upgrades supposed to better? Also, it won’t let me change my name.

Alle has rolled back the amount of points you get per treatment, specifically for filler. The cost savings with BD was nice, it’s not like it was so substantial to the point that it needed to be rolled back. I personally think transitioning from Brilliant Distinctions to “Allē” is an absolute waste of resources on the company’s behalf. The old name was better. I don’t see any real benefit. Should have just given BD a platform reformat as far as the interface and called it a day.

Way less offers than brilliant distinctions, Way less interactive app. Only benefit why I give it one star would be that your points last slightly longer.

It says this app has been disabled and to contact the developer🤔

Never works right. Won’t even let me log in for this promo. And now it’s sold out. I wish I could give zero stars. Waste of time.

Can’t find a single person that can effectively utilize the “deals” Alle supposedly offers. Terrible app, terrible preparation, terrible execution, terrible staff, terrible.

Honestly don’t even want to give it 1 star.Forced to migrate our brilliant distinctions over to this crap. It’s horrible trying to navigate, sign in and purchase promotional items.And it’s just not the app the website doesn’t work either.

App is having a hard time linking my BD account. Everytime I open the app it either links it fine or is blank. Many issues

Forgot password fails. Please retest full process. No text or email points to correct page to recover access. Failed to participate in the sale today disappointing

I switched from Brilliant Distinctions to Alle, like everyone had to in order to stay in the program, and my points transferred flawlessly....until I purchased the B1G1 gift card on Botox Day (Nov 18, 2020). My points are now gone. I went from 320 to 0. I’m not even going to attempt to call today to get help. Thank God I took a screen shot of my Brilliant Distinctions points page before I transferred to Allē. TAKE A SCREEN SHOT OF YOUR POINTS!

This has got to be the worst migration/new app development by a top company ever. This should be seamless and it’s not. Guess they never imagined anyone would need to reset their password bc you can’t do that if you have a BD account. This is a ++billion dollar company mind you.

Tried to login with my brilliant distinction account. Very slow. Keeps kicking me out. Not able to move to the next screen.

BD was very user friendly. Was able to show you LIVE what you had in your wallet. Put your profile first versus selling products on landing page. Wish the integration was more seamless.

I downloaded the new app as directed. All my points and gift cards were available then the next day everything was gone. That’s just one problem out of about 5 I’ve encountered.

I switched from brilliant distinctions to Allē. I lost my reward points. Then my gift cards were no where to be found. I call the support number get hung up on TWICE after being on hold for 30 minutes each time so I can’t even talk to anyone about where my stuff is.

Just updated and lost all my points! The number to contact them on the app is not a working number!

brilliant distinction points did not transfer, none of my info did. it won’t let me enter any of my info. instagram keeps saying it’s botox day and get units for free with this app, this app does nothing!!

Downloaded at my specialists request and the application does not work

Had cash rewards as well and was already an A List member... now it says I need more points to hit their special offers. I had at least $50 in cash to use. Kinda ridiculous this was not an upgrade. I wish I was still with BD.

This app is unusable

Similar complaints to everyone else. Points did not transfer. Seems shady. Allergen is better than this.

I had 50.00 in rewards that vanished once I switched from brilliant distinctions to Allē. My balance is now -0- Not happy at all.

I have been trying to merge my BD account over to Allē, the app just locks up and doesn’t complete the transfer

This app merge took away my 50 dollar reward that I was literally going to use tomorrow. Not interested in this crap

My first complaint is in regards to the change in point value. I had $70 in rewards in BD, and now it says I do not have any rewards and that I am 600 points short of a reward. That is a substantial difference. My second complaint is in regards to the app itself. The BD app was much more organized, had a feature where you could look up participating doctors offices. This is no where to be found on the Allē app. Allē, please reconsider the points structure for this program. BD was great, I had zero complaints about BD.

I was told I need to switch from Brilliant distinctions to Allē & I cant log in. It keeps saying my password is invalid. Reset my password & still invalid. Did not link the $70 I had in BD!!! Irritated to say the least

I love that points have a much longer exoneration, and the app is easier to navigate

Love the new Allé program and how I get points for non-Allergan products! Super easy to use and I’m happy that all of my points transferred from Brilliant Distinctions seamlessly!

Forced to migrate to this new platform. I lost $70 in rewards I had from Brilliant Distinctions. And now filler—which costs around $750–is the same paltry 200 points per treatment that Botox is!? Wow. I’d been the highest status for two years on BD and enjoying rewards that actually made me feel like an appreciated customer without them handing out a ton of freebies. I wish I would have cashed out when I actually could have gotten real value for my points. Additionally the app is clunky and unattractive. What a massive disappointment. I’m going to be looking for alternatives for treatments now.

Was advised by my provider to download this app. Unfortunately I cant even get past the password page. I hit continue and absolutely NOTHING happens. I did take a screenshot of my BD rewards and do nit have a good feeling that they will even be there when i can possibly, finally log on. How are we suppose to use it if we cant even log in????!!

I agree with TX... it seems I should of had more points & there’s no way to earn extra ie; referrals; watching videos, etc. I also found BD easier to navigate through. Bummer...

I bought a gift card via their app when they offered a free $50 gift card. They happily charged my credit card but never sent a confirmation number to add the card to my account. Why don’t they just automatically add the money to your account? There is a reason so many people are giving this app low ratings. They are the worst. Brilliant Distinctions was a better overall service and more user friendly.

I originally wrote this poor review below - I had a coupon I had been saving for my next appointment and it was not expired - my BD app went automatically to Allē - so I merged my account with no problem and figured my coupon would still be honored - BUT I no longer have it ...and it says I need more points for rewards - use your coupons BEFORE merging accounts - once you merge accounts it’s too late :( The app may work fine - but to trick your customers into thinking it’s an upgrade is insulting. UPDATE: What I found out when I went to my appointment was the opposite- my benefit of the coupon was indeed there and I used it that day - the doctors office handled all of it for me. They also explained the app more and that the benefits and rewards have actually been increased and have a longer life vs Brilliant Distinctions. Once I was more versed with the changes I saw that this is better rewards program than before and is a lot less work on our part to use!! I would definitely recommend this app!!!!

When I try to reset my password it sends me to Brilliant Distinctions website. Try to reset my password there and it says my account has been migrated and to reset my password with Allē. 🙄

I like the aesthetics of this app over brilliant distinctions but that’s about it. Allē does not identify all services (diamond glow, latisse, etc) and does not provide a directory. The app is pretty worthless and really only serves as a wallet.

The description is very misleading. It’s NOT better! It says more rewards. I haven’t seen any. The website is blah with no helpful information. I’m an A-lister and haven’t had any more reward opportunities or early access to deals. It’s unfortunate. I also miss shopping the skin medica line from BD. So far there has been a far worse Botox day deal (limit one) then previously and a 100.00 GC for $75.00! Big deal. So much hype for nothing.

App never works. Occasionally, opening a link on the browser opens up in app.

Bring back BD - this app is not user friendly I am missing money and no one can help ! Defiantly not an upgrade of any kind

I converted my account to Alle on a desktop, and all my points transferred over immediately. No probs here

This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!

Horrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments.

This app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app.

I’m basically steals your rewards. I have points showing but no code or way to redeem. I’m pretty sure I’m just going to use allergans Botox competitor as well as other fillers. Poorest excuse for an app ever & no support at all which makes it even worse. I hope everyone leaves allergan- there are alternatives that don’t piss you off & steal your rewards. Hate Allergan & will be spreading the word

Why can’t I delete this app???

Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??

The app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating

Sends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app.

App never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble.

Doesn’t accept my password even though it works on the website. Garbage.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

It’s embarrassing to see Allergan allows this level of performance. It’s such a turnoff.

App shuts down. I called customer service and the rep told me it must be an issue with my phone. The reviews are clearly showing there is an interface issue. Don’t offer 100 bonus points to download the app and then ignore your customers when there clearly are issues with this app. Seems like fraud to me!

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Not a good app. Unfortunately, the website is not much better.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

I wish I could give this app zero stars. First the website completely lies and says you will receive 100 points for downloading the app.....WRONG! Second the app is totally buggy. I have since deleted the app.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!

This app is awful. Whenever I try to logon, it says phone number already in use. Like yes, because I have my account with this number. It does not give me any option to access my account. This app is not user friendly and set up poorly. I’ve never had such issues.

This app is ridiculous, nothing works, it crashes, it loses information and is all around worthless. The entire brilliant distinctions program is as bad as their app, the left doesn’t know what the right is doing and nobody is on the same page, you will get one story from one person and another story from another person. They will thoroughly confuse you and then tell you that you are wrong when really they are the ones that are wrong, arrogance and incredibly horrible customer service all the way around.

I was supposed to receive 100 points for downloading the app. So I downloaded the app, logged in, checked my rewards, and didn’t get anything! Total ripoff.

I wasn’t able to get past saying “no” to facial ID. The screen was a guy with a beard. I’m an un-bearded woman of a different race. After trying to figure out how this guy applied to me, I determined he didn’t and deleted this silly app. They claim something else is imminent; I certainly hope so.

Since the recent update app fails to even open. So much for “ bug fixes” ☹️

From the white page and white-colored text to the poor credential process, it’s the worst app I’ve ever encountered

The sign up screen has all white text on a nearly white background. I cannot see the calendar to select my birthdate.

It’s so laggy, hard to use, and doesn’t have up to date info.

I can’t even set my provider. I just get an error message and there’s no tech support. Looking at all the 1-star reviews with zero responses shows that they don’t even care. It’s like they contracted some third party company to build it and maintenance was abandoned after it was built.

I’ve tried for hours to set up my account but the app freezes when you try to avoid Face ID and won’t allow you to select No Thanks! Awful technology! Shameful.

Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.

Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.

Unable to use app without using face recognition

Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.

Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.

App will not allow you to log in. Useless!

I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!

After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!

Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!

Don’t let them fool you, you’re not getting that reward for downloading their app.

I have installed app and logged in to receive 100 points No rewards..come on BD Don’t scam me to use my cookies. Now I have to call.

This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!

In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!

After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!

I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.

The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?

I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID. This prompted me to check in with their website for privacy policy only to find nothing regarding what they do with our information. You guys really need to fix the app issue and add to your privacy policy that you’re not selling our information. Officially sketched out.

Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app

Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?

Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.

For some reason it’s not letting me login after this step of me saying “no thanks”.

The worst app ever! Always issues with logging in.

App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.

What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid. Maybe they’ll fix it in the future, for now, useless.

I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these

WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER. Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD. This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)

Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times. This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.

This app is the most disappointing one I have. It almost never works, constantly freezes and it’s been like this since they’ve started the app. If you offer an app get the basics to work and put some time and effort into fixing it. Even the spas complain about it.

I have had the same problem with the app as the previous user. When I click no thanks to Touch ID, the app stalls and does nothing. Therefore, I can’t see my information.

Can’t get into my account. Didn’t want Touch ID, but if I hit no thanks, nothing happened. Hit enable Touch ID, nothing happened. Not happy since I am on my way to see my doctor!!!! Now I’m being asked for a nickname so that my review can be sent. 4 tries and they’re all taken.. frustrating!!!!

App doesn’t properly refresh. Cannot search providers, can’t change preferred provider. App keeps giving an “Error” and then force closes.

Please fix the app and let us claim the rewards promised. Too many ‘error’ codes for a simple application tracking rewards. Couldn’t even assign my provider in step #1. Doesn’t bode well for customers, does it? SOLUTION:DELETE APP. BD DOESNT WANT TO GIVE CREDITS OR REWARDS PERIOD!

Most reviews are old. App works great for what I need.

I was prompted to download this app in return of 100pts, I downloaded the app and nothing showed up. I’m already disappointed:(

Didn’t receive my points.. surprise, surprise!

Every time I try to login it tells me “unexpected error occurred”. I have yet to be able to login. I even changed my password to see if that would help

Need to add my provider but, the map and location will not show any businesses near me.. if I type in 6147 I can see providers in CT and it says, 4 miles from me? Um, I live in Illinois.. please try and fix this bug.. I have appointments that need added to my app and I never got points for my procedure yesterday.. thanks

Still has a malfunction that won’t let you log in if you want to bypass facial ID.

Your app is useless, non functioning, full of impossible bugs!