Haven’t been able to open the app in 3 months! New phone, app is completely up to date and I still can’t get the app to open up for even a second! So frustrating!! My husbands sugar dropped to the 30s and I had no idea because the app isn’t working!

please add widget option for dexcom follow!!!

Showing no data sitting beside son his is working but the follow is NOT please fix ASAP

When the app is alerting to a high or low blood sugar I used to be able to open the app and it would stop alerting until the next time there was a new high or low reading. Now it beeps and beeps regardless of me opening the app. It used to work much better once you opened the app you “acknowledged” the alert and it would stop beeping. Very annoying.

I loved my child’s dex until now. It’s not compatible with iOS 14.2 so I cannot get any readings on my phone nor she on hers. It’s soo frustrating because sometimes it will work and then it won’t work for days. And we are always shutting our phones down, deleting the app and reinstalling, etc etc to get it to work.

This app is such a commodity by keeping me updated with my girlfriend’s blood sugar in the cases when we’re apart. After having the app for awhile, I wish it owned similar widget features in comparison to her Dexcom G6 app. As in, it would be nice to view an updated reading (on iPhone or apple watch) without having to open the app. In the grand scheme of things, I’m still very grateful for this app and look forward to seeing new apps/accessibilities in the near future.

New iPhone 12 Pro Max, iOS 14.3. Crashes every time when opening.

My wife just switched to Deacon, this app doesn’t work at all. It says “no data” 99.9% of the time. My wife tried removing me from following her and then adding me back to try and fix it. The app now shows me as removed, but when I click the link to accept following get it tells me I already am and to pick a different device. So I still have no access. Thankfully my wife is a capable adult, this would terrify me if I was a parent connected to a child’s pump.

First off, no one warned us that the follow app is not compatible with iPhone 12. We only found out after upgrading the whole family to 12 and spending a week trying to figure out why it didn't work. This needs to be fixed now or we are switching to another company.

My daughter is a brittle diabetic and Dexcom is a god send. However the follower alarm stops alerting my phone.

When the app connects it works but more often than not it doesn’t connect at all. I’m in the same house with WiFi connectivity as my son but my app as well as DexcomG6 app doesn’t connect to his dexcom at all. There’s no point to the app if it doesn’t connect or do what it’s supposed to.

So my husband somehow uninvited me to his follows. He tried to re-invite me and now it says I can’t follow him unless it’s on a different device. Extremely frustrating. On another note it was doing well until that point.

Plz help ! I monitor my mothers blood sugar regularly. Once I got the I phone 12 ... every time I open it and it crashes closes out. I can’t delete it off my phone. I need your assistance ASAP !

I have been using the Dexcom Follow App for 2 months now to follow my daughter. The benefits are fantastic and make me feel comfortable when she is not with me but the app could be better. Lots of parents are using this so a widget like the one with the Dexcom G6 app would be incredibly helpful for parents. At a glance we could see our children’s number and trend. It would be beneficial to also include the number and trend when an alarm sounds with the follow app. It would also be helpful if the follow app included alarms for Rise Rate and Fall Rate.

This would be a great app if it worked the way it is supposed to on IOS 14.3 devices. I get intermittent graph information once in a while (lucky if it is once a day) but nothing more than the sporadic graph that really doesn’t give me his actual number and I have to guess by where it falls on the graph. I have deleted it twice from my phone and then reloaded it to see if it might have a download issue but still not working properly. Hubby is sharing and has not paused sharing as the follow app states.

The Dexcom Follow app in it’s current state is very limited. The whole point of following a G6 user is to be able to see more than just a blood sugar level and get notified of high and low readings. In fairness it does that with near perfection, hence a few stars.. But what about when a G6 user adds an event? Makes a calibration? Why can’t we see these things too? Think about it... a Follow app user is following along as a diabetic’s support person and not being able to see an added event (ahh insulin administration) or seeing a calibration makes no sense.. G6 readings within the first 24-36 hours of a 10 day cycle CANNOT be fully trusted.. we need the Follow app to “see” more info. Hope you folks hear this and improve your app.

The app just crashes upon opening. I’ve tried uninstalling and re-installing, restarting my phone and nothing works. Very frustrating and as someone who needs to keep an eye on a loved one’s BG levels I’m very disappointed.

Download Sugarmate. It calls you when your alarm goes off. It’s everything that follow should be...

Please please please fix! My app alerts are set to go off every 30 minutes with a high alert over 180. I have a teenager, so he is often over 180 especially after meals. Well, it goes off every 5 minutes! It is not reading my setting of every 30 minutes. This app is making me crazy, and often times I put my phone on silent at night, which then causes me to miss any low alerts! PLEASE FIX ASAP!

As a father to a daughter with diabetes, the Follow app is a great blessing. Would encourgae developers to work on allowing the follow app to also be able to display glucose readings on apple watch face like the main g6 app can.

This app seems to be down more than it’s up. The ability to follow my DD’s BG was a major reason we chose Dexcom - really disappointed

Having this app to monitor my son’s blood glucose levels is a life changer.

Months after iOS updates and iPhone 12, the thing that makes this lifesaving solution work...fails to let the parents who pay for it, help train their children on diabetes Mgmt and rely on data to have peace of mind your child is safe — can’t, it doesn’t work! Compatibility is table steaks in a high tech world. Apple owns the mobile space...then Android. It’s not hard Dexcom!!!

After many times when we were told that the app is just a receiver and cannot possibly affect the transmitter, a couple of days ago when we had a “lost signal” for 6+ hours, the Dexcom help desk associate tells us the iOS version is incompatible with the app and broke the transmitter, forcing it to malfunction!! Really?! The communication between the app and the transmitter has become a real issue with G6. Almost half of their sensors fail early than 10 days, with “sensor error” states that allegedly have to do with the fact that their new algorithm cannot interpret the readings. Long are the days since the reliable and robust Dexcom G4. The days when the transmitters were lasting 6 months or more. Today Dexcom makes sure you don’t run a transmitter longer than 96 days. You basically throw it away with almost half battery life in it. To make sure you don’t max on the battery life, Dexcom is disabling it remotely. To prevent some from resetting the clock on the transmitter and use it to the end, Dexcom implemented additional security features that are now interfering with the function of the device. It’s pathetic! You cannot even see the battery status anymore in the app, unless you have the Dexcom receiver - which it is in itself a poorly engineered, clunky device. It’s sad to see a once great company and such an essential device degraded to this point! I hope they’ll do some soul searching and ask themselves some fundamental questions about their role in diabetes management, especially now when the use of Dexcom CGMs in closed loop systems is imminent. Hey, Dexcom, do you copy?

Dying for the next release that will have WIDGET and alarm for falling rate! New to T1D and this has been a life saver. We are in the honeymoon phase and BGs inconsistent at best. Constantly opening the app to look at the level. Would be super cool if I could add widget to my home page. Would also like to see an option for alarm when rate is double arrows. Up or down.

Can’t get notifications turned on no matter what. My mom live alone hundreds of miles away and we can’t get it to work which is frustrating. My brother had the same issue with his and she added him again which now he has 2 profiles (why?). Seems like a good app minus this issue & the lack of ease to contact the company for assistance.

Not only have they limited the battery/sensor life in the G6, now they have made the g5 app unavailable in the US. Don’t buy their products from them, there are plenty of hacked products that work just as well on Amazon. I’d recommend going with the freestyle libre CGM. They make a good product and aren’t as “out for the money” as dexcom. Dexcom is what is wrong with health care in the US

Always no signal. Can ever see the glucose numbers

It would be wonderful if you would allow us to temporarily turn off notifications for a set amount of time. If someone is high and they get insulin, it takes about an hour to really bring their glucose level down. In the meantime we have to continue to hear high alerts and there is nothing we can do. At night, we don’t want to just turn off notifications because a second or third correction may be needed. It would be great if we could turn off the alerts for an hour or two then receive them again if the diabetic is still having high blood sugar readings after their insulin has had time to bring it down. Please add this feature. It would be especially beneficial to those who don’t have a pump.

I got a new iPhone 11 and it will not allow me to download the Dexcom follow app. I had it in my XR no problem.

G6 and the follow app has truly been a game changer in my husband’s life and mine. When he is cutting wood he does not hear his alerts, so I am able to monitor him and take him a snack when he is running low. Also any time he is out and about. Love this program!

This app works exactly for 5-10 min and then done. No data after that. Why ?

I love this app. Gives me peace of mind knowing what my T1’s blood sugar is especially overnight. But, ever since the update, can’t get Sound notification that work. I checked all settings and everything is right. Anyone else having this problem or no how to solve? Update: seems my phone was on silent. Smh. Update is working fine.

On the whole, this is a very helpful app and I use it multiple times a day. Apple Watch functionality is helpful as well One thing could boost this to 5 stars: integration with Shortcuts. (Ideally I would an automation to alert me at a specified time)

Half the time the follow app doesn’t work even when the dexcom app on the other persons phone has readings. Have had to uninstall and reinstall a ton of times for it to work. Including the dexcom g6 app

The app will not open on my new iPhone and I am trying to keep up with my family and it just won’t do it.

Really enjoy this application but no one warned me that buying a new iPhone I wouldn’t be able to have my wife follow my blood sugars as our new iPhone 11 Pro Max are not compatible with the Dexcom 6 like our iPhone 8 was if we had known we would have stayed with a “older” iPhone. I would also like to add I received a response showing a link that was of no help talked with a representative from Dexcom who told me exactly what I already knew the iPhone 11 Pro Max has been out for over a year and I’m still waiting for it to catch up and be able to use the follow application with my wife’s iPhone..

Software is up to date and still the app crashes every time I open it. Just frustrating.

I was so excited to get this app and finally be able to monitor my husband’s blood sugar when I’m not with him and be alerted if he’s low. The G6 app loses connection so frequently with his phone that I have rarely actually seen any of his blood sugar information on my end; I always get the “no data” error. This app could literally be life saving, so severe tweaks must be made to fix the connectivity issue.

In the beginning, this app was great. Now, I rarely get readings from my husband’s sensor. His phone also looses connection to the sensor even when he is wearing his phone on his belt. I don’t get readings most of the time even when his phone is getting readings. Edited to add: this Follow app is useless. I get a No Data message all the time now. I even uninstall, restart my phone, and reinstall the app. It’s useless in keeping track of my husband’s glucose levels.

Would like to see a rapid drop alarm for this app. Right now all you can get is high, low and urgent low.

I have loved this device and adore that it keeps me in the loop with my young child’s numbers. However, I recently had to replace my phone and it is not yet compatible with it. It’s frustrating and disappointing that there are more updates in this tech age. I hope it will be resolved soon, otherwise we may need to look at other options.

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11 ProMax, huge bummer that I can’t follow my son’s olds BG when he’s not home. SO DISAPPOINTED, app is up to date and still doesn’t work

Not much else to say. It worked on my 2nd Gen iPad Air.

This app continually says ‘signal loss’! We’ve tried for a year to use this app but we’ve gotten 9 notifications of signal loss in 20 minutes. So we just silenced it for good. We do have newer Apple phones, and they are updated. The signal losses with the CGM makes no sense.

If I could give the app zero stars, I would. 24 hours and it still is not working correctly. Upon installation of the app, it warns that it is being “worked on” I figured we could handle some issues until the work is complete. After waiting the 2 hour initial setup it gave a glucose reading, but since then it just says “no data” I hoped this app would resolve some anxiety over my child being away from home with his new disease. Useless!

It always gives me a no signal message. So I can’t follow my daughters glucose levels.

No bells and whistles and a bit finicky. I wish there were more control over notification sounds/volume

Worked fairly well for several years on older iPhone models. I recently upgraded and learned the 12 isn’t compatible with the Follow app. I only use the app to receive urgent alerts, so it’s concerning not having this safety net. Please update your app to support the newest iPhone systems.

We have been having issues with this follow app passed month. I cant read her numbers. It keeps saying no data but it working on her end. We had no issues before .

I’ve been using this app for years. I wish there was more control over settings and I also wish the complication for Apple Watch showed the BG number like it does for the Dexcom G6 app. For the past few days though, the notifications won’t stop, even after acknowledging them. I chatted with support and they couldn’t fix it. So every five minutes while out of range, I get a notification. Sometimes all night long. Obviously I can’t just turn it off due to the importance of the app. Please help.

I’ve been waiting for an update to make it compatible but it’s been almost 2 weeks and it doesn’t work. It just closes out every time I open the app. PLEASE HELP!!!!

Please revert back to before the recent update. This current version is terrible. The settings no longer matter. Even if I have it set to repeat alert in 2 hours it continues to alert every 5 minutes. Also at night it did not alert at all and my son was 250 all night long. Fix it!

Maybe the app will work with the i-phone 12 next year when the 13 comes out. I’d love to be able to follow my wifes cam but not this year unfortunately.

So often my sensor disconnects for 30 mins or even overnight..Not just my Dexcom G6 but also of my daughters G6, Yes, both of us are unfortunately Diabetic. For such an expensive device, I expected to have much more reliability than losing connections multiple times in “every days cycle”. Customer service is rude and condescending and will simply hang up on you when you call for help if you don’t take what they say as factual, refusing to provide Senior Management information for help. Fix the problems and upgrade the people who are representing the company technical support group.

Worked fine with old phone but app immediately crashes when attempting to open on new phone. Deleted and reloaded app in an effort to resolve. Did not fix it. Please fix the app.

The notification settings no longer work and the alarms continue to go off every 5 minutes regardless of the selected settings. This is a significant issue. I cannot stop them altogether for obvious reasons. Please fix this ASAP!

After all these years Dexcom still can’t figure out how to get the unit to talk directly to the Apple Watch (so you don’t have to carry a phone). Even if it was just a basic low or high alert but it can’t even do that. Really a big let down.

Im going to get a Samsung because of this. You lost a customer apple

This is amazing technology and we love the Dexcom app on my daughters phone, but the Follow app doesn’t cut it. I can’t always hear my two year old’s alerts on her device. It would be so helpful if there was an “always sound” option on the Follow app. If I take my phone off silent, I won’t get any sleep, but if I don’t, I won’t get an audible notification that her glucose has dropped. Currently, I have her sleeping with me because I’m terrified of another 47 that I sleep through.

This app now doesn’t work with the 2 latest iPhone models. Please don’t abandon your users!

My primary frustration is that this app differs so much from the G6 app itself. It does some things way worse a few way better. On my phone this app is okay, but could do so much more. Priority alerts have been a thing in iOS for a while now, for this very purpose, and nothing. A lot of my issues are on the Watch. 1. Just an icon?! Really?! Why not put the current reading there instead! Ya know, make it useful as a watch complication instead of forcing me to open the app to even check it. 2. Disable rotation. Seriously. When I roll my wrist the entire app shouldn’t rotate with it. It should match the watch’s settings, but ignore the accelerometer. 3. They seem to have randomly dropped support for a few of the faces, like the Infograph. It was working a few weeks ago and then disappeared. There are so many things this could do, and they just don’t. So use something else. Sugar mate or set up a night scout server and use Nightguard.

I love the concept of the app and it has been super helpful. I just got an iPhone 12 and the app won’t open. It repeatedly crashes and is up to date. Also, it would be helpful if there were a way to record insulin doses on the follow app. Thanks.

Only works maybe 25% of the time Usually off by 10-15 points and very slow to alert What a waste of time

This app is hands down the best thing to happen to diabetes. I always know what my son’s BG is and it alerts me when he is out of range. I would be lost without this app. There are of course bugs with Dexcom at times but nothing is perfect. Especially in diabetes. I love Dexcom and am grateful everyday we are covered for this amazing life changing and life saving product. It helps my 8 years old son live a pretty normal life despite this crappy disease.

This app is a life saver for parents of T1D. With the latest iOS I cannot seem to snooze the alerts. They go off incessantly. Very few minutes even though it’s set to snooze for 2 hours for a high blood glucose.

I rely on the follow app to know my teenage daughter’s BG when I’m not with her and the app just crashes on my new phone. I shouldn’t have to reconsider upgrading my phone because your app doesn’t work on it. The follow app is one of the main reasons we went with a Dexcom CGM and with the exorbitant cost of her supplies it shouldn’t be a problem for you to have solid IT support for your app.

I like the app but would love to see the blood sugar reading in the notification rather than having to actually open the app

I love dexcom! I feel this saves my daughter life. I do however wish the share app had a view into how many units are on board.

Several issues noted in reviews at description of user errors and misconceptions about the app function and what the user needs to do to maintain connection and get alerts. It’s a simple product that does exactly what it supposed to do. It does require awareness, Dexcom should step up on this, of the way a database and communication product works and troubleshooting information.

Won’t even launch after upgrading, as expensive as your stuff is you’d think you could update stuff ahead of time.

This is more an apple issue versus Dexcom but they need an emergency alert override for certain apps to break through silent/privacy mode that can be enabled on a per app basis. The issue is that I keep my phone in silent mode at night. Too many apps beeping or doing something and the night privacy mode is ineffective for the same reason. I’d like to have a feature that I can specifically enable Follow to break through so I don’t miss critical lows for my daughter. She had one the other night but she thankfully was able to take care of it yourself. It’s unsettling that I missed that one and would like to avoid doing so in the future.

This app is a great idea to keep up with a newly diagnosed loved one. BUT, it has trouble linking with the data. Frustrating.

Hi! Unfortunatelly not supported by new version of iOS 14.3? Somebody know when Dexcom will solve this problem? It is really difficult without the follow app! ☹️

Haven’t been able to open the app in 3 months! New phone, app is completely up to date and I still can’t get the app to open up for even a second! So frustrating!! My husbands sugar dropped to the 30s and I had no idea because the app isn’t working!

please add widget option for dexcom follow!!!

Showing no data sitting beside son his is working but the follow is NOT please fix ASAP

When the app is alerting to a high or low blood sugar I used to be able to open the app and it would stop alerting until the next time there was a new high or low reading. Now it beeps and beeps regardless of me opening the app. It used to work much better once you opened the app you “acknowledged” the alert and it would stop beeping. Very annoying.

I loved my child’s dex until now. It’s not compatible with iOS 14.2 so I cannot get any readings on my phone nor she on hers. It’s soo frustrating because sometimes it will work and then it won’t work for days. And we are always shutting our phones down, deleting the app and reinstalling, etc etc to get it to work.

This app is such a commodity by keeping me updated with my girlfriend’s blood sugar in the cases when we’re apart. After having the app for awhile, I wish it owned similar widget features in comparison to her Dexcom G6 app. As in, it would be nice to view an updated reading (on iPhone or apple watch) without having to open the app. In the grand scheme of things, I’m still very grateful for this app and look forward to seeing new apps/accessibilities in the near future.

New iPhone 12 Pro Max, iOS 14.3. Crashes every time when opening.

My wife just switched to Deacon, this app doesn’t work at all. It says “no data” 99.9% of the time. My wife tried removing me from following her and then adding me back to try and fix it. The app now shows me as removed, but when I click the link to accept following get it tells me I already am and to pick a different device. So I still have no access. Thankfully my wife is a capable adult, this would terrify me if I was a parent connected to a child’s pump.

First off, no one warned us that the follow app is not compatible with iPhone 12. We only found out after upgrading the whole family to 12 and spending a week trying to figure out why it didn't work. This needs to be fixed now or we are switching to another company.

My daughter is a brittle diabetic and Dexcom is a god send. However the follower alarm stops alerting my phone.

When the app connects it works but more often than not it doesn’t connect at all. I’m in the same house with WiFi connectivity as my son but my app as well as DexcomG6 app doesn’t connect to his dexcom at all. There’s no point to the app if it doesn’t connect or do what it’s supposed to.

So my husband somehow uninvited me to his follows. He tried to re-invite me and now it says I can’t follow him unless it’s on a different device. Extremely frustrating. On another note it was doing well until that point.

Plz help ! I monitor my mothers blood sugar regularly. Once I got the I phone 12 ... every time I open it and it crashes closes out. I can’t delete it off my phone. I need your assistance ASAP !

I have been using the Dexcom Follow App for 2 months now to follow my daughter. The benefits are fantastic and make me feel comfortable when she is not with me but the app could be better. Lots of parents are using this so a widget like the one with the Dexcom G6 app would be incredibly helpful for parents. At a glance we could see our children’s number and trend. It would be beneficial to also include the number and trend when an alarm sounds with the follow app. It would also be helpful if the follow app included alarms for Rise Rate and Fall Rate.

This would be a great app if it worked the way it is supposed to on IOS 14.3 devices. I get intermittent graph information once in a while (lucky if it is once a day) but nothing more than the sporadic graph that really doesn’t give me his actual number and I have to guess by where it falls on the graph. I have deleted it twice from my phone and then reloaded it to see if it might have a download issue but still not working properly. Hubby is sharing and has not paused sharing as the follow app states.

The Dexcom Follow app in it’s current state is very limited. The whole point of following a G6 user is to be able to see more than just a blood sugar level and get notified of high and low readings. In fairness it does that with near perfection, hence a few stars.. But what about when a G6 user adds an event? Makes a calibration? Why can’t we see these things too? Think about it... a Follow app user is following along as a diabetic’s support person and not being able to see an added event (ahh insulin administration) or seeing a calibration makes no sense.. G6 readings within the first 24-36 hours of a 10 day cycle CANNOT be fully trusted.. we need the Follow app to “see” more info. Hope you folks hear this and improve your app.

The app just crashes upon opening. I’ve tried uninstalling and re-installing, restarting my phone and nothing works. Very frustrating and as someone who needs to keep an eye on a loved one’s BG levels I’m very disappointed.

Download Sugarmate. It calls you when your alarm goes off. It’s everything that follow should be...

Please please please fix! My app alerts are set to go off every 30 minutes with a high alert over 180. I have a teenager, so he is often over 180 especially after meals. Well, it goes off every 5 minutes! It is not reading my setting of every 30 minutes. This app is making me crazy, and often times I put my phone on silent at night, which then causes me to miss any low alerts! PLEASE FIX ASAP!

As a father to a daughter with diabetes, the Follow app is a great blessing. Would encourgae developers to work on allowing the follow app to also be able to display glucose readings on apple watch face like the main g6 app can.

This app seems to be down more than it’s up. The ability to follow my DD’s BG was a major reason we chose Dexcom - really disappointed

Having this app to monitor my son’s blood glucose levels is a life changer.

Months after iOS updates and iPhone 12, the thing that makes this lifesaving solution work...fails to let the parents who pay for it, help train their children on diabetes Mgmt and rely on data to have peace of mind your child is safe — can’t, it doesn’t work! Compatibility is table steaks in a high tech world. Apple owns the mobile space...then Android. It’s not hard Dexcom!!!

After many times when we were told that the app is just a receiver and cannot possibly affect the transmitter, a couple of days ago when we had a “lost signal” for 6+ hours, the Dexcom help desk associate tells us the iOS version is incompatible with the app and broke the transmitter, forcing it to malfunction!! Really?! The communication between the app and the transmitter has become a real issue with G6. Almost half of their sensors fail early than 10 days, with “sensor error” states that allegedly have to do with the fact that their new algorithm cannot interpret the readings. Long are the days since the reliable and robust Dexcom G4. The days when the transmitters were lasting 6 months or more. Today Dexcom makes sure you don’t run a transmitter longer than 96 days. You basically throw it away with almost half battery life in it. To make sure you don’t max on the battery life, Dexcom is disabling it remotely. To prevent some from resetting the clock on the transmitter and use it to the end, Dexcom implemented additional security features that are now interfering with the function of the device. It’s pathetic! You cannot even see the battery status anymore in the app, unless you have the Dexcom receiver - which it is in itself a poorly engineered, clunky device. It’s sad to see a once great company and such an essential device degraded to this point! I hope they’ll do some soul searching and ask themselves some fundamental questions about their role in diabetes management, especially now when the use of Dexcom CGMs in closed loop systems is imminent. Hey, Dexcom, do you copy?

We have been having issues with this follow app passed month. I cant read her numbers. It keeps saying no data but it working on her end. We had no issues before .

I’ve been using this app for years. I wish there was more control over settings and I also wish the complication for Apple Watch showed the BG number like it does for the Dexcom G6 app. For the past few days though, the notifications won’t stop, even after acknowledging them. I chatted with support and they couldn’t fix it. So every five minutes while out of range, I get a notification. Sometimes all night long. Obviously I can’t just turn it off due to the importance of the app. Please help.

I’ve been waiting for an update to make it compatible but it’s been almost 2 weeks and it doesn’t work. It just closes out every time I open the app. PLEASE HELP!!!!

Please revert back to before the recent update. This current version is terrible. The settings no longer matter. Even if I have it set to repeat alert in 2 hours it continues to alert every 5 minutes. Also at night it did not alert at all and my son was 250 all night long. Fix it!

Maybe the app will work with the i-phone 12 next year when the 13 comes out. I’d love to be able to follow my wifes cam but not this year unfortunately.

So often my sensor disconnects for 30 mins or even overnight..Not just my Dexcom G6 but also of my daughters G6, Yes, both of us are unfortunately Diabetic. For such an expensive device, I expected to have much more reliability than losing connections multiple times in “every days cycle”. Customer service is rude and condescending and will simply hang up on you when you call for help if you don’t take what they say as factual, refusing to provide Senior Management information for help. Fix the problems and upgrade the people who are representing the company technical support group.

Worked fine with old phone but app immediately crashes when attempting to open on new phone. Deleted and reloaded app in an effort to resolve. Did not fix it. Please fix the app.

The notification settings no longer work and the alarms continue to go off every 5 minutes regardless of the selected settings. This is a significant issue. I cannot stop them altogether for obvious reasons. Please fix this ASAP!

After all these years Dexcom still can’t figure out how to get the unit to talk directly to the Apple Watch (so you don’t have to carry a phone). Even if it was just a basic low or high alert but it can’t even do that. Really a big let down.

Im going to get a Samsung because of this. You lost a customer apple

This is amazing technology and we love the Dexcom app on my daughters phone, but the Follow app doesn’t cut it. I can’t always hear my two year old’s alerts on her device. It would be so helpful if there was an “always sound” option on the Follow app. If I take my phone off silent, I won’t get any sleep, but if I don’t, I won’t get an audible notification that her glucose has dropped. Currently, I have her sleeping with me because I’m terrified of another 47 that I sleep through.

This app now doesn’t work with the 2 latest iPhone models. Please don’t abandon your users!

My primary frustration is that this app differs so much from the G6 app itself. It does some things way worse a few way better. On my phone this app is okay, but could do so much more. Priority alerts have been a thing in iOS for a while now, for this very purpose, and nothing. A lot of my issues are on the Watch. 1. Just an icon?! Really?! Why not put the current reading there instead! Ya know, make it useful as a watch complication instead of forcing me to open the app to even check it. 2. Disable rotation. Seriously. When I roll my wrist the entire app shouldn’t rotate with it. It should match the watch’s settings, but ignore the accelerometer. 3. They seem to have randomly dropped support for a few of the faces, like the Infograph. It was working a few weeks ago and then disappeared. There are so many things this could do, and they just don’t. So use something else. Sugar mate or set up a night scout server and use Nightguard.

I love the concept of the app and it has been super helpful. I just got an iPhone 12 and the app won’t open. It repeatedly crashes and is up to date. Also, it would be helpful if there were a way to record insulin doses on the follow app. Thanks.

Only works maybe 25% of the time Usually off by 10-15 points and very slow to alert What a waste of time

This app is hands down the best thing to happen to diabetes. I always know what my son’s BG is and it alerts me when he is out of range. I would be lost without this app. There are of course bugs with Dexcom at times but nothing is perfect. Especially in diabetes. I love Dexcom and am grateful everyday we are covered for this amazing life changing and life saving product. It helps my 8 years old son live a pretty normal life despite this crappy disease.

This app is a life saver for parents of T1D. With the latest iOS I cannot seem to snooze the alerts. They go off incessantly. Very few minutes even though it’s set to snooze for 2 hours for a high blood glucose.

I rely on the follow app to know my teenage daughter’s BG when I’m not with her and the app just crashes on my new phone. I shouldn’t have to reconsider upgrading my phone because your app doesn’t work on it. The follow app is one of the main reasons we went with a Dexcom CGM and with the exorbitant cost of her supplies it shouldn’t be a problem for you to have solid IT support for your app.

I like the app but would love to see the blood sugar reading in the notification rather than having to actually open the app

I love dexcom! I feel this saves my daughter life. I do however wish the share app had a view into how many units are on board.

Several issues noted in reviews at description of user errors and misconceptions about the app function and what the user needs to do to maintain connection and get alerts. It’s a simple product that does exactly what it supposed to do. It does require awareness, Dexcom should step up on this, of the way a database and communication product works and troubleshooting information.

Won’t even launch after upgrading, as expensive as your stuff is you’d think you could update stuff ahead of time.

This is more an apple issue versus Dexcom but they need an emergency alert override for certain apps to break through silent/privacy mode that can be enabled on a per app basis. The issue is that I keep my phone in silent mode at night. Too many apps beeping or doing something and the night privacy mode is ineffective for the same reason. I’d like to have a feature that I can specifically enable Follow to break through so I don’t miss critical lows for my daughter. She had one the other night but she thankfully was able to take care of it yourself. It’s unsettling that I missed that one and would like to avoid doing so in the future.

This app is a great idea to keep up with a newly diagnosed loved one. BUT, it has trouble linking with the data. Frustrating.

Hi! Unfortunatelly not supported by new version of iOS 14.3? Somebody know when Dexcom will solve this problem? It is really difficult without the follow app! ☹️

Haven’t been able to open the app in 3 months! New phone, app is completely up to date and I still can’t get the app to open up for even a second! So frustrating!! My husbands sugar dropped to the 30s and I had no idea because the app isn’t working!

please add widget option for dexcom follow!!!

Showing no data sitting beside son his is working but the follow is NOT please fix ASAP

When the app is alerting to a high or low blood sugar I used to be able to open the app and it would stop alerting until the next time there was a new high or low reading. Now it beeps and beeps regardless of me opening the app. It used to work much better once you opened the app you “acknowledged” the alert and it would stop beeping. Very annoying.

I loved my child’s dex until now. It’s not compatible with iOS 14.2 so I cannot get any readings on my phone nor she on hers. It’s soo frustrating because sometimes it will work and then it won’t work for days. And we are always shutting our phones down, deleting the app and reinstalling, etc etc to get it to work.

This app is such a commodity by keeping me updated with my girlfriend’s blood sugar in the cases when we’re apart. After having the app for awhile, I wish it owned similar widget features in comparison to her Dexcom G6 app. As in, it would be nice to view an updated reading (on iPhone or apple watch) without having to open the app. In the grand scheme of things, I’m still very grateful for this app and look forward to seeing new apps/accessibilities in the near future.

New iPhone 12 Pro Max, iOS 14.3. Crashes every time when opening.

My wife just switched to Deacon, this app doesn’t work at all. It says “no data” 99.9% of the time. My wife tried removing me from following her and then adding me back to try and fix it. The app now shows me as removed, but when I click the link to accept following get it tells me I already am and to pick a different device. So I still have no access. Thankfully my wife is a capable adult, this would terrify me if I was a parent connected to a child’s pump.

First off, no one warned us that the follow app is not compatible with iPhone 12. We only found out after upgrading the whole family to 12 and spending a week trying to figure out why it didn't work. This needs to be fixed now or we are switching to another company.

My daughter is a brittle diabetic and Dexcom is a god send. However the follower alarm stops alerting my phone.

When the app connects it works but more often than not it doesn’t connect at all. I’m in the same house with WiFi connectivity as my son but my app as well as DexcomG6 app doesn’t connect to his dexcom at all. There’s no point to the app if it doesn’t connect or do what it’s supposed to.

So my husband somehow uninvited me to his follows. He tried to re-invite me and now it says I can’t follow him unless it’s on a different device. Extremely frustrating. On another note it was doing well until that point.

Plz help ! I monitor my mothers blood sugar regularly. Once I got the I phone 12 ... every time I open it and it crashes closes out. I can’t delete it off my phone. I need your assistance ASAP !

I have been using the Dexcom Follow App for 2 months now to follow my daughter. The benefits are fantastic and make me feel comfortable when she is not with me but the app could be better. Lots of parents are using this so a widget like the one with the Dexcom G6 app would be incredibly helpful for parents. At a glance we could see our children’s number and trend. It would be beneficial to also include the number and trend when an alarm sounds with the follow app. It would also be helpful if the follow app included alarms for Rise Rate and Fall Rate.

This would be a great app if it worked the way it is supposed to on IOS 14.3 devices. I get intermittent graph information once in a while (lucky if it is once a day) but nothing more than the sporadic graph that really doesn’t give me his actual number and I have to guess by where it falls on the graph. I have deleted it twice from my phone and then reloaded it to see if it might have a download issue but still not working properly. Hubby is sharing and has not paused sharing as the follow app states.

The Dexcom Follow app in it’s current state is very limited. The whole point of following a G6 user is to be able to see more than just a blood sugar level and get notified of high and low readings. In fairness it does that with near perfection, hence a few stars.. But what about when a G6 user adds an event? Makes a calibration? Why can’t we see these things too? Think about it... a Follow app user is following along as a diabetic’s support person and not being able to see an added event (ahh insulin administration) or seeing a calibration makes no sense.. G6 readings within the first 24-36 hours of a 10 day cycle CANNOT be fully trusted.. we need the Follow app to “see” more info. Hope you folks hear this and improve your app.

The app just crashes upon opening. I’ve tried uninstalling and re-installing, restarting my phone and nothing works. Very frustrating and as someone who needs to keep an eye on a loved one’s BG levels I’m very disappointed.

Download Sugarmate. It calls you when your alarm goes off. It’s everything that follow should be...

Please please please fix! My app alerts are set to go off every 30 minutes with a high alert over 180. I have a teenager, so he is often over 180 especially after meals. Well, it goes off every 5 minutes! It is not reading my setting of every 30 minutes. This app is making me crazy, and often times I put my phone on silent at night, which then causes me to miss any low alerts! PLEASE FIX ASAP!

As a father to a daughter with diabetes, the Follow app is a great blessing. Would encourgae developers to work on allowing the follow app to also be able to display glucose readings on apple watch face like the main g6 app can.

This app seems to be down more than it’s up. The ability to follow my DD’s BG was a major reason we chose Dexcom - really disappointed

Having this app to monitor my son’s blood glucose levels is a life changer.

Months after iOS updates and iPhone 12, the thing that makes this lifesaving solution work...fails to let the parents who pay for it, help train their children on diabetes Mgmt and rely on data to have peace of mind your child is safe — can’t, it doesn’t work! Compatibility is table steaks in a high tech world. Apple owns the mobile space...then Android. It’s not hard Dexcom!!!

After many times when we were told that the app is just a receiver and cannot possibly affect the transmitter, a couple of days ago when we had a “lost signal” for 6+ hours, the Dexcom help desk associate tells us the iOS version is incompatible with the app and broke the transmitter, forcing it to malfunction!! Really?! The communication between the app and the transmitter has become a real issue with G6. Almost half of their sensors fail early than 10 days, with “sensor error” states that allegedly have to do with the fact that their new algorithm cannot interpret the readings. Long are the days since the reliable and robust Dexcom G4. The days when the transmitters were lasting 6 months or more. Today Dexcom makes sure you don’t run a transmitter longer than 96 days. You basically throw it away with almost half battery life in it. To make sure you don’t max on the battery life, Dexcom is disabling it remotely. To prevent some from resetting the clock on the transmitter and use it to the end, Dexcom implemented additional security features that are now interfering with the function of the device. It’s pathetic! You cannot even see the battery status anymore in the app, unless you have the Dexcom receiver - which it is in itself a poorly engineered, clunky device. It’s sad to see a once great company and such an essential device degraded to this point! I hope they’ll do some soul searching and ask themselves some fundamental questions about their role in diabetes management, especially now when the use of Dexcom CGMs in closed loop systems is imminent. Hey, Dexcom, do you copy?

I have my settings set for alarm when high and repeat every 2 h. I go to app to reset it after 1st alarm like in previous versions but unfortunately it keep alarming every 5 min instead waiting 2 h. Upsetting at night big time!

Since the latest iOS update, the repeat alarm settings no longer function. This means that I receive high or low alarms every five minutes even once I have acknowledged the alert in the app. This is particularly disruptive at night. Dexcom support says the newest iOS version (14.2) is no longer compatible with the Follow app. This needs to be fixed ASAP!

We have been having issues with this follow app passed month. I cant read her numbers. It keeps saying no data but it working on her end. We had no issues before .

I’ve been using this app for years. I wish there was more control over settings and I also wish the complication for Apple Watch showed the BG number like it does for the Dexcom G6 app. For the past few days though, the notifications won’t stop, even after acknowledging them. I chatted with support and they couldn’t fix it. So every five minutes while out of range, I get a notification. Sometimes all night long. Obviously I can’t just turn it off due to the importance of the app. Please help.

I’ve been waiting for an update to make it compatible but it’s been almost 2 weeks and it doesn’t work. It just closes out every time I open the app. PLEASE HELP!!!!

Please revert back to before the recent update. This current version is terrible. The settings no longer matter. Even if I have it set to repeat alert in 2 hours it continues to alert every 5 minutes. Also at night it did not alert at all and my son was 250 all night long. Fix it!

Maybe the app will work with the i-phone 12 next year when the 13 comes out. I’d love to be able to follow my wifes cam but not this year unfortunately.

So often my sensor disconnects for 30 mins or even overnight..Not just my Dexcom G6 but also of my daughters G6, Yes, both of us are unfortunately Diabetic. For such an expensive device, I expected to have much more reliability than losing connections multiple times in “every days cycle”. Customer service is rude and condescending and will simply hang up on you when you call for help if you don’t take what they say as factual, refusing to provide Senior Management information for help. Fix the problems and upgrade the people who are representing the company technical support group.

Worked fine with old phone but app immediately crashes when attempting to open on new phone. Deleted and reloaded app in an effort to resolve. Did not fix it. Please fix the app.

The notification settings no longer work and the alarms continue to go off every 5 minutes regardless of the selected settings. This is a significant issue. I cannot stop them altogether for obvious reasons. Please fix this ASAP!

After all these years Dexcom still can’t figure out how to get the unit to talk directly to the Apple Watch (so you don’t have to carry a phone). Even if it was just a basic low or high alert but it can’t even do that. Really a big let down.

Im going to get a Samsung because of this. You lost a customer apple

This is amazing technology and we love the Dexcom app on my daughters phone, but the Follow app doesn’t cut it. I can’t always hear my two year old’s alerts on her device. It would be so helpful if there was an “always sound” option on the Follow app. If I take my phone off silent, I won’t get any sleep, but if I don’t, I won’t get an audible notification that her glucose has dropped. Currently, I have her sleeping with me because I’m terrified of another 47 that I sleep through.

This app now doesn’t work with the 2 latest iPhone models. Please don’t abandon your users!

My primary frustration is that this app differs so much from the G6 app itself. It does some things way worse a few way better. On my phone this app is okay, but could do so much more. Priority alerts have been a thing in iOS for a while now, for this very purpose, and nothing. A lot of my issues are on the Watch. 1. Just an icon?! Really?! Why not put the current reading there instead! Ya know, make it useful as a watch complication instead of forcing me to open the app to even check it. 2. Disable rotation. Seriously. When I roll my wrist the entire app shouldn’t rotate with it. It should match the watch’s settings, but ignore the accelerometer. 3. They seem to have randomly dropped support for a few of the faces, like the Infograph. It was working a few weeks ago and then disappeared. There are so many things this could do, and they just don’t. So use something else. Sugar mate or set up a night scout server and use Nightguard.

I love the concept of the app and it has been super helpful. I just got an iPhone 12 and the app won’t open. It repeatedly crashes and is up to date. Also, it would be helpful if there were a way to record insulin doses on the follow app. Thanks.

Only works maybe 25% of the time Usually off by 10-15 points and very slow to alert What a waste of time

This app is hands down the best thing to happen to diabetes. I always know what my son’s BG is and it alerts me when he is out of range. I would be lost without this app. There are of course bugs with Dexcom at times but nothing is perfect. Especially in diabetes. I love Dexcom and am grateful everyday we are covered for this amazing life changing and life saving product. It helps my 8 years old son live a pretty normal life despite this crappy disease.

This app is a life saver for parents of T1D. With the latest iOS I cannot seem to snooze the alerts. They go off incessantly. Very few minutes even though it’s set to snooze for 2 hours for a high blood glucose.

I rely on the follow app to know my teenage daughter’s BG when I’m not with her and the app just crashes on my new phone. I shouldn’t have to reconsider upgrading my phone because your app doesn’t work on it. The follow app is one of the main reasons we went with a Dexcom CGM and with the exorbitant cost of her supplies it shouldn’t be a problem for you to have solid IT support for your app.

I like the app but would love to see the blood sugar reading in the notification rather than having to actually open the app

I love dexcom! I feel this saves my daughter life. I do however wish the share app had a view into how many units are on board.

Several issues noted in reviews at description of user errors and misconceptions about the app function and what the user needs to do to maintain connection and get alerts. It’s a simple product that does exactly what it supposed to do. It does require awareness, Dexcom should step up on this, of the way a database and communication product works and troubleshooting information.

Won’t even launch after upgrading, as expensive as your stuff is you’d think you could update stuff ahead of time.

This is more an apple issue versus Dexcom but they need an emergency alert override for certain apps to break through silent/privacy mode that can be enabled on a per app basis. The issue is that I keep my phone in silent mode at night. Too many apps beeping or doing something and the night privacy mode is ineffective for the same reason. I’d like to have a feature that I can specifically enable Follow to break through so I don’t miss critical lows for my daughter. She had one the other night but she thankfully was able to take care of it yourself. It’s unsettling that I missed that one and would like to avoid doing so in the future.

This app is a great idea to keep up with a newly diagnosed loved one. BUT, it has trouble linking with the data. Frustrating.

Hi! Unfortunatelly not supported by new version of iOS 14.3? Somebody know when Dexcom will solve this problem? It is really difficult without the follow app! ☹️

Haven’t been able to open the app in 3 months! New phone, app is completely up to date and I still can’t get the app to open up for even a second! So frustrating!! My husbands sugar dropped to the 30s and I had no idea because the app isn’t working!

please add widget option for dexcom follow!!!

Showing no data sitting beside son his is working but the follow is NOT please fix ASAP

When the app is alerting to a high or low blood sugar I used to be able to open the app and it would stop alerting until the next time there was a new high or low reading. Now it beeps and beeps regardless of me opening the app. It used to work much better once you opened the app you “acknowledged” the alert and it would stop beeping. Very annoying.

I loved my child’s dex until now. It’s not compatible with iOS 14.2 so I cannot get any readings on my phone nor she on hers. It’s soo frustrating because sometimes it will work and then it won’t work for days. And we are always shutting our phones down, deleting the app and reinstalling, etc etc to get it to work.

This app is such a commodity by keeping me updated with my girlfriend’s blood sugar in the cases when we’re apart. After having the app for awhile, I wish it owned similar widget features in comparison to her Dexcom G6 app. As in, it would be nice to view an updated reading (on iPhone or apple watch) without having to open the app. In the grand scheme of things, I’m still very grateful for this app and look forward to seeing new apps/accessibilities in the near future.

New iPhone 12 Pro Max, iOS 14.3. Crashes every time when opening.

My wife just switched to Deacon, this app doesn’t work at all. It says “no data” 99.9% of the time. My wife tried removing me from following her and then adding me back to try and fix it. The app now shows me as removed, but when I click the link to accept following get it tells me I already am and to pick a different device. So I still have no access. Thankfully my wife is a capable adult, this would terrify me if I was a parent connected to a child’s pump.

First off, no one warned us that the follow app is not compatible with iPhone 12. We only found out after upgrading the whole family to 12 and spending a week trying to figure out why it didn't work. This needs to be fixed now or we are switching to another company.

My daughter is a brittle diabetic and Dexcom is a god send. However the follower alarm stops alerting my phone.

When the app connects it works but more often than not it doesn’t connect at all. I’m in the same house with WiFi connectivity as my son but my app as well as DexcomG6 app doesn’t connect to his dexcom at all. There’s no point to the app if it doesn’t connect or do what it’s supposed to.

So my husband somehow uninvited me to his follows. He tried to re-invite me and now it says I can’t follow him unless it’s on a different device. Extremely frustrating. On another note it was doing well until that point.

Plz help ! I monitor my mothers blood sugar regularly. Once I got the I phone 12 ... every time I open it and it crashes closes out. I can’t delete it off my phone. I need your assistance ASAP !

I have been using the Dexcom Follow App for 2 months now to follow my daughter. The benefits are fantastic and make me feel comfortable when she is not with me but the app could be better. Lots of parents are using this so a widget like the one with the Dexcom G6 app would be incredibly helpful for parents. At a glance we could see our children’s number and trend. It would be beneficial to also include the number and trend when an alarm sounds with the follow app. It would also be helpful if the follow app included alarms for Rise Rate and Fall Rate.

This would be a great app if it worked the way it is supposed to on IOS 14.3 devices. I get intermittent graph information once in a while (lucky if it is once a day) but nothing more than the sporadic graph that really doesn’t give me his actual number and I have to guess by where it falls on the graph. I have deleted it twice from my phone and then reloaded it to see if it might have a download issue but still not working properly. Hubby is sharing and has not paused sharing as the follow app states.

The Dexcom Follow app in it’s current state is very limited. The whole point of following a G6 user is to be able to see more than just a blood sugar level and get notified of high and low readings. In fairness it does that with near perfection, hence a few stars.. But what about when a G6 user adds an event? Makes a calibration? Why can’t we see these things too? Think about it... a Follow app user is following along as a diabetic’s support person and not being able to see an added event (ahh insulin administration) or seeing a calibration makes no sense.. G6 readings within the first 24-36 hours of a 10 day cycle CANNOT be fully trusted.. we need the Follow app to “see” more info. Hope you folks hear this and improve your app.

The app just crashes upon opening. I’ve tried uninstalling and re-installing, restarting my phone and nothing works. Very frustrating and as someone who needs to keep an eye on a loved one’s BG levels I’m very disappointed.

Download Sugarmate. It calls you when your alarm goes off. It’s everything that follow should be...

Please please please fix! My app alerts are set to go off every 30 minutes with a high alert over 180. I have a teenager, so he is often over 180 especially after meals. Well, it goes off every 5 minutes! It is not reading my setting of every 30 minutes. This app is making me crazy, and often times I put my phone on silent at night, which then causes me to miss any low alerts! PLEASE FIX ASAP!

As a father to a daughter with diabetes, the Follow app is a great blessing. Would encourgae developers to work on allowing the follow app to also be able to display glucose readings on apple watch face like the main g6 app can.

This app seems to be down more than it’s up. The ability to follow my DD’s BG was a major reason we chose Dexcom - really disappointed

Having this app to monitor my son’s blood glucose levels is a life changer.

I have my settings set for alarm when high and repeat every 2 h. I go to app to reset it after 1st alarm like in previous versions but unfortunately it keep alarming every 5 min instead waiting 2 h. Upsetting at night big time!

Since the latest iOS update, the repeat alarm settings no longer function. This means that I receive high or low alarms every five minutes even once I have acknowledged the alert in the app. This is particularly disruptive at night. Dexcom support says the newest iOS version (14.2) is no longer compatible with the Follow app. This needs to be fixed ASAP!

We have been having issues with this follow app passed month. I cant read her numbers. It keeps saying no data but it working on her end. We had no issues before .

I’ve been using this app for years. I wish there was more control over settings and I also wish the complication for Apple Watch showed the BG number like it does for the Dexcom G6 app. For the past few days though, the notifications won’t stop, even after acknowledging them. I chatted with support and they couldn’t fix it. So every five minutes while out of range, I get a notification. Sometimes all night long. Obviously I can’t just turn it off due to the importance of the app. Please help.

I’ve been waiting for an update to make it compatible but it’s been almost 2 weeks and it doesn’t work. It just closes out every time I open the app. PLEASE HELP!!!!

Please revert back to before the recent update. This current version is terrible. The settings no longer matter. Even if I have it set to repeat alert in 2 hours it continues to alert every 5 minutes. Also at night it did not alert at all and my son was 250 all night long. Fix it!

Maybe the app will work with the i-phone 12 next year when the 13 comes out. I’d love to be able to follow my wifes cam but not this year unfortunately.

So often my sensor disconnects for 30 mins or even overnight..Not just my Dexcom G6 but also of my daughters G6, Yes, both of us are unfortunately Diabetic. For such an expensive device, I expected to have much more reliability than losing connections multiple times in “every days cycle”. Customer service is rude and condescending and will simply hang up on you when you call for help if you don’t take what they say as factual, refusing to provide Senior Management information for help. Fix the problems and upgrade the people who are representing the company technical support group.

Worked fine with old phone but app immediately crashes when attempting to open on new phone. Deleted and reloaded app in an effort to resolve. Did not fix it. Please fix the app.

The notification settings no longer work and the alarms continue to go off every 5 minutes regardless of the selected settings. This is a significant issue. I cannot stop them altogether for obvious reasons. Please fix this ASAP!

After all these years Dexcom still can’t figure out how to get the unit to talk directly to the Apple Watch (so you don’t have to carry a phone). Even if it was just a basic low or high alert but it can’t even do that. Really a big let down.

Im going to get a Samsung because of this. You lost a customer apple

This is amazing technology and we love the Dexcom app on my daughters phone, but the Follow app doesn’t cut it. I can’t always hear my two year old’s alerts on her device. It would be so helpful if there was an “always sound” option on the Follow app. If I take my phone off silent, I won’t get any sleep, but if I don’t, I won’t get an audible notification that her glucose has dropped. Currently, I have her sleeping with me because I’m terrified of another 47 that I sleep through.

This app now doesn’t work with the 2 latest iPhone models. Please don’t abandon your users!

My primary frustration is that this app differs so much from the G6 app itself. It does some things way worse a few way better. On my phone this app is okay, but could do so much more. Priority alerts have been a thing in iOS for a while now, for this very purpose, and nothing. A lot of my issues are on the Watch. 1. Just an icon?! Really?! Why not put the current reading there instead! Ya know, make it useful as a watch complication instead of forcing me to open the app to even check it. 2. Disable rotation. Seriously. When I roll my wrist the entire app shouldn’t rotate with it. It should match the watch’s settings, but ignore the accelerometer. 3. They seem to have randomly dropped support for a few of the faces, like the Infograph. It was working a few weeks ago and then disappeared. There are so many things this could do, and they just don’t. So use something else. Sugar mate or set up a night scout server and use Nightguard.

I love the concept of the app and it has been super helpful. I just got an iPhone 12 and the app won’t open. It repeatedly crashes and is up to date. Also, it would be helpful if there were a way to record insulin doses on the follow app. Thanks.

Only works maybe 25% of the time Usually off by 10-15 points and very slow to alert What a waste of time

This app is hands down the best thing to happen to diabetes. I always know what my son’s BG is and it alerts me when he is out of range. I would be lost without this app. There are of course bugs with Dexcom at times but nothing is perfect. Especially in diabetes. I love Dexcom and am grateful everyday we are covered for this amazing life changing and life saving product. It helps my 8 years old son live a pretty normal life despite this crappy disease.

This app is a life saver for parents of T1D. With the latest iOS I cannot seem to snooze the alerts. They go off incessantly. Very few minutes even though it’s set to snooze for 2 hours for a high blood glucose.

I rely on the follow app to know my teenage daughter’s BG when I’m not with her and the app just crashes on my new phone. I shouldn’t have to reconsider upgrading my phone because your app doesn’t work on it. The follow app is one of the main reasons we went with a Dexcom CGM and with the exorbitant cost of her supplies it shouldn’t be a problem for you to have solid IT support for your app.

I like the app but would love to see the blood sugar reading in the notification rather than having to actually open the app

I love dexcom! I feel this saves my daughter life. I do however wish the share app had a view into how many units are on board.

Several issues noted in reviews at description of user errors and misconceptions about the app function and what the user needs to do to maintain connection and get alerts. It’s a simple product that does exactly what it supposed to do. It does require awareness, Dexcom should step up on this, of the way a database and communication product works and troubleshooting information.

Won’t even launch after upgrading, as expensive as your stuff is you’d think you could update stuff ahead of time.

This is more an apple issue versus Dexcom but they need an emergency alert override for certain apps to break through silent/privacy mode that can be enabled on a per app basis. The issue is that I keep my phone in silent mode at night. Too many apps beeping or doing something and the night privacy mode is ineffective for the same reason. I’d like to have a feature that I can specifically enable Follow to break through so I don’t miss critical lows for my daughter. She had one the other night but she thankfully was able to take care of it yourself. It’s unsettling that I missed that one and would like to avoid doing so in the future.

This app is a great idea to keep up with a newly diagnosed loved one. BUT, it has trouble linking with the data. Frustrating.

Hi! Unfortunatelly not supported by new version of iOS 14.3? Somebody know when Dexcom will solve this problem? It is really difficult without the follow app! ☹️

Haven’t been able to open the app in 3 months! New phone, app is completely up to date and I still can’t get the app to open up for even a second! So frustrating!! My husbands sugar dropped to the 30s and I had no idea because the app isn’t working!

please add widget option for dexcom follow!!!

Showing no data sitting beside son his is working but the follow is NOT please fix ASAP

When the app is alerting to a high or low blood sugar I used to be able to open the app and it would stop alerting until the next time there was a new high or low reading. Now it beeps and beeps regardless of me opening the app. It used to work much better once you opened the app you “acknowledged” the alert and it would stop beeping. Very annoying.

I loved my child’s dex until now. It’s not compatible with iOS 14.2 so I cannot get any readings on my phone nor she on hers. It’s soo frustrating because sometimes it will work and then it won’t work for days. And we are always shutting our phones down, deleting the app and reinstalling, etc etc to get it to work.

This app is such a commodity by keeping me updated with my girlfriend’s blood sugar in the cases when we’re apart. After having the app for awhile, I wish it owned similar widget features in comparison to her Dexcom G6 app. As in, it would be nice to view an updated reading (on iPhone or apple watch) without having to open the app. In the grand scheme of things, I’m still very grateful for this app and look forward to seeing new apps/accessibilities in the near future.

New iPhone 12 Pro Max, iOS 14.3. Crashes every time when opening.

My wife just switched to Deacon, this app doesn’t work at all. It says “no data” 99.9% of the time. My wife tried removing me from following her and then adding me back to try and fix it. The app now shows me as removed, but when I click the link to accept following get it tells me I already am and to pick a different device. So I still have no access. Thankfully my wife is a capable adult, this would terrify me if I was a parent connected to a child’s pump.

First off, no one warned us that the follow app is not compatible with iPhone 12. We only found out after upgrading the whole family to 12 and spending a week trying to figure out why it didn't work. This needs to be fixed now or we are switching to another company.

My daughter is a brittle diabetic and Dexcom is a god send. However the follower alarm stops alerting my phone.

When the app connects it works but more often than not it doesn’t connect at all. I’m in the same house with WiFi connectivity as my son but my app as well as DexcomG6 app doesn’t connect to his dexcom at all. There’s no point to the app if it doesn’t connect or do what it’s supposed to.

So my husband somehow uninvited me to his follows. He tried to re-invite me and now it says I can’t follow him unless it’s on a different device. Extremely frustrating. On another note it was doing well until that point.

Plz help ! I monitor my mothers blood sugar regularly. Once I got the I phone 12 ... every time I open it and it crashes closes out. I can’t delete it off my phone. I need your assistance ASAP !

I have been using the Dexcom Follow App for 2 months now to follow my daughter. The benefits are fantastic and make me feel comfortable when she is not with me but the app could be better. Lots of parents are using this so a widget like the one with the Dexcom G6 app would be incredibly helpful for parents. At a glance we could see our children’s number and trend. It would be beneficial to also include the number and trend when an alarm sounds with the follow app. It would also be helpful if the follow app included alarms for Rise Rate and Fall Rate.

This would be a great app if it worked the way it is supposed to on IOS 14.3 devices. I get intermittent graph information once in a while (lucky if it is once a day) but nothing more than the sporadic graph that really doesn’t give me his actual number and I have to guess by where it falls on the graph. I have deleted it twice from my phone and then reloaded it to see if it might have a download issue but still not working properly. Hubby is sharing and has not paused sharing as the follow app states.

The Dexcom Follow app in it’s current state is very limited. The whole point of following a G6 user is to be able to see more than just a blood sugar level and get notified of high and low readings. In fairness it does that with near perfection, hence a few stars.. But what about when a G6 user adds an event? Makes a calibration? Why can’t we see these things too? Think about it... a Follow app user is following along as a diabetic’s support person and not being able to see an added event (ahh insulin administration) or seeing a calibration makes no sense.. G6 readings within the first 24-36 hours of a 10 day cycle CANNOT be fully trusted.. we need the Follow app to “see” more info. Hope you folks hear this and improve your app.

The app just crashes upon opening. I’ve tried uninstalling and re-installing, restarting my phone and nothing works. Very frustrating and as someone who needs to keep an eye on a loved one’s BG levels I’m very disappointed.

Download Sugarmate. It calls you when your alarm goes off. It’s everything that follow should be...

Please please please fix! My app alerts are set to go off every 30 minutes with a high alert over 180. I have a teenager, so he is often over 180 especially after meals. Well, it goes off every 5 minutes! It is not reading my setting of every 30 minutes. This app is making me crazy, and often times I put my phone on silent at night, which then causes me to miss any low alerts! PLEASE FIX ASAP!

As a father to a daughter with diabetes, the Follow app is a great blessing. Would encourgae developers to work on allowing the follow app to also be able to display glucose readings on apple watch face like the main g6 app can.

This app seems to be down more than it’s up. The ability to follow my DD’s BG was a major reason we chose Dexcom - really disappointed

Having this app to monitor my son’s blood glucose levels is a life changer.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts. I never review apps but this app is such rubbish I had to say something. Fix it.

This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating. On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.

This app is a real joke and worthless. The connection is very awful. The support team is no help at all! Stop experimenting with people!

Please add a widget like the main reporting app. I’m now pretty comfortable with the UX on the follower app. I came upon the landscape mode by mistake to see the data I really wanted (last 24h) but I would like to see more (say up to 72h) without having to resort to comprehensive report generation outside of the app. Again, just the widget would bump this app to 4 stars for me.

I downloaded this so I can see my moms numbers got the email downloaded then pushed the follow and all it does is spin doesn’t work at all. This was one of the reasons I got this was to monitor her sugars and now nothing

The app is a good idea, but horrible execution. The app is garbage. I have an 8 year old that I cannot remotely monitor when she isn’t with me. 99% of the time I get a, “no data,” error message. I really wanted this to work.

As a mother to a 9 year old boy this has been an adjustment. This is my sons their week using the Dexcom sensor/transmitter and this app. I do love getting the readings real time it gives me more security because I can see how he is doing at school and all I have to do is email the doctor and he already has all of the information he needs to make a decision on treating my son. I do worry less but there are a few things that I would like implemented or see changed with the follow app. The reason why I gave it three stars is because the Dexcom G6 app on my son’s iPhone allows you to add the widget to his iPhone which makes it easier to see his readings. I do not have to unlock his phone every time to find this out. I simply swipe to the right and I can see this. Also on my son’s phone I he can add a shortcut by simply says what is my glucose? On the down side the follow app does not allow either of these options to make it easier for the parent to see the readings. Please consider making this available. As a mom of a young child my mind would be put to ease. Also one other thing it would be nice for me to also be able to log his events. I have to constantly either remind him to either log the events or do it myself. And I think there needs to be an option to be more specific for the events so you can customize your information be more specific (wether it is the type of exercise, what carbs where eaten, or the current health such as allergies) so the treating Endocrinologist has a better detailed description/information for him/her to make informed decisions regarding a treatment schedule or a change in treatment. The reason I say this especially due to the carbs is because there are certain foods that my son can eat that will shoot him up to 350 - 400 and it would help me and I think the doctor too if there were a good log so both groups could see over a period of time what foods work and what food make the blood sugar go sky high. If I can go back and look to see what works and what doesn’t then I can better help my son to keep and maintain a level blood sugar. I think that would help in the long run to regulate this as well.

Let me start by saying the Dexcom G6 is life-changingly awesome. My spouse has been a T1 diabetic for over 50 years. After trying and hating one of the early CGMs a decade ago, he recently got a G6 and it is fantastic. The Follow app is nice for me to be able to see his BG data, which is very reassuring. However, the inability of the Follow app to override my iPhone Do Not Disturb setting is a huge fail. Why on earth should critical medical information fall in the same “don’t bother me while I’m sleeping” category as Messenger notifications from night owl friends?

My son was diagnosed T1D a few years ago and Dexcom is great! However for parents monitoring is difficult. The follow app is good but lacks on Apple Watch big time. For one the app needs to be open on your phone to get the reading on the watch app. Two there are no complications! We resorted to using Sugarmate to have that at a glance on our wrist with the arrow but I feel that should be a native feature like in the G6 app itself. Not to mention for a leader in CGM technology and as fast as tech moves this app hasn’t been updated in almost a year. Please improve and update it would be great to see good glucose readings wherever I glance at my watch for that added piece of mind.

I came back to update my review. While this may not be for the app, which I am still apprehensive about, I used to feel that even though with the app shortcomings, such as not having the watch complication,I thought that the app was at least manageable to deal with especially since my daughter has adjusted nicely to it and has given her more freedom. This review is for the device itself. Recently my daughters transmitter has been giving sensor errors. Quite often the sensor just quits as much as a day before it's supposed to be changed. Other times it was just drop connection. I can't keep calling tech support every time this happens and I really don't think they want to be sending replacements all the time. If you're considering the Dexcom - which when it functions like its supposed to it's great- know that we've had more and more data disconnections and sensor errors which prevents us from monitoring her glucose levels. Very disappointed. ... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

The notifications that this app provides for low blood sugar is very helpful. However, it really needs to have the option to allow critical alerts to override the ‘do not disturb’ function. Dexcom needs to apply to Apple to get this feature. This should be a top priority.

How nice it would be for users of Dexcom Follow to be able to view the BG number right from the widget screen

Can you please send notifications to followers when the sensor is going to expire. Kids don’t tell you until it’s after the fact or late at night. Let the followers be aware also.

Rarely works for me. Great concept though 👍

The main Dexcom app (for T1D patients) has a very useful widget for quick monitoring. The follow app is otherwise useful, however the widget would bump my rating up immensely.

Why can’t this app be optimized for more recent iterations of iPhones??? Only occasionally works. If Medicare knew how truly pathetic it is they would probably stop covering it. MAYBE THEN it would spur Dexcom to create a working app!!! Lame response as I can clearly read which devices are compatible. This issue is WHY HASN’T THIS APP BEEN UPDATED IN 11 MONTHS SO THAT IT WILL WORK ON AN iPHONE 11 OR LATER VERSION????? Dexcom touts G6 as great for parents/family members to follow blood glucose. Just don’t get a new iPhone because DEXCOM WON’T BOTHER WITH UPDATING THE FOLLOW APP TO WORK ON ANY IPHONE LATER THAN X!!!!

In iOS 13 & iPadOS 13, app was great and the alarm function worked, but now it is silent most of the time. I’ve turned off ‘Do Not Disturb’ on my iPhone, but it doesn’t see to make a difference. I use the same email for multiple devices and had to send multiple invites to get it setup. Could that be the cause? I’m more likely to think that the OS updates had more to do with it. Are you planning on updating for iOS14 & iPadOS 14? Also, is there any way to make sure this app always has sound notifications, even if ‘Do Not Disturb’ is active?

Needs widget to quickly see family member's blood sugar

I follow my partner and a widget would be really really helpful! Please please please! Also give me the actual numbers on the notifications.. should be easy to add. Thank you!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts. I never review apps but this app is such rubbish I had to say something. Fix it.

This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating. On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.

This app is a real joke and worthless. The connection is very awful. The support team is no help at all! Stop experimenting with people!

Please add a widget like the main reporting app. I’m now pretty comfortable with the UX on the follower app. I came upon the landscape mode by mistake to see the data I really wanted (last 24h) but I would like to see more (say up to 72h) without having to resort to comprehensive report generation outside of the app. Again, just the widget would bump this app to 4 stars for me.

I downloaded this so I can see my moms numbers got the email downloaded then pushed the follow and all it does is spin doesn’t work at all. This was one of the reasons I got this was to monitor her sugars and now nothing

The app is a good idea, but horrible execution. The app is garbage. I have an 8 year old that I cannot remotely monitor when she isn’t with me. 99% of the time I get a, “no data,” error message. I really wanted this to work.

As a mother to a 9 year old boy this has been an adjustment. This is my sons their week using the Dexcom sensor/transmitter and this app. I do love getting the readings real time it gives me more security because I can see how he is doing at school and all I have to do is email the doctor and he already has all of the information he needs to make a decision on treating my son. I do worry less but there are a few things that I would like implemented or see changed with the follow app. The reason why I gave it three stars is because the Dexcom G6 app on my son’s iPhone allows you to add the widget to his iPhone which makes it easier to see his readings. I do not have to unlock his phone every time to find this out. I simply swipe to the right and I can see this. Also on my son’s phone I he can add a shortcut by simply says what is my glucose? On the down side the follow app does not allow either of these options to make it easier for the parent to see the readings. Please consider making this available. As a mom of a young child my mind would be put to ease. Also one other thing it would be nice for me to also be able to log his events. I have to constantly either remind him to either log the events or do it myself. And I think there needs to be an option to be more specific for the events so you can customize your information be more specific (wether it is the type of exercise, what carbs where eaten, or the current health such as allergies) so the treating Endocrinologist has a better detailed description/information for him/her to make informed decisions regarding a treatment schedule or a change in treatment. The reason I say this especially due to the carbs is because there are certain foods that my son can eat that will shoot him up to 350 - 400 and it would help me and I think the doctor too if there were a good log so both groups could see over a period of time what foods work and what food make the blood sugar go sky high. If I can go back and look to see what works and what doesn’t then I can better help my son to keep and maintain a level blood sugar. I think that would help in the long run to regulate this as well.

Let me start by saying the Dexcom G6 is life-changingly awesome. My spouse has been a T1 diabetic for over 50 years. After trying and hating one of the early CGMs a decade ago, he recently got a G6 and it is fantastic. The Follow app is nice for me to be able to see his BG data, which is very reassuring. However, the inability of the Follow app to override my iPhone Do Not Disturb setting is a huge fail. Why on earth should critical medical information fall in the same “don’t bother me while I’m sleeping” category as Messenger notifications from night owl friends?

My son was diagnosed T1D a few years ago and Dexcom is great! However for parents monitoring is difficult. The follow app is good but lacks on Apple Watch big time. For one the app needs to be open on your phone to get the reading on the watch app. Two there are no complications! We resorted to using Sugarmate to have that at a glance on our wrist with the arrow but I feel that should be a native feature like in the G6 app itself. Not to mention for a leader in CGM technology and as fast as tech moves this app hasn’t been updated in almost a year. Please improve and update it would be great to see good glucose readings wherever I glance at my watch for that added piece of mind.

I came back to update my review. While this may not be for the app, which I am still apprehensive about, I used to feel that even though with the app shortcomings, such as not having the watch complication,I thought that the app was at least manageable to deal with especially since my daughter has adjusted nicely to it and has given her more freedom. This review is for the device itself. Recently my daughters transmitter has been giving sensor errors. Quite often the sensor just quits as much as a day before it's supposed to be changed. Other times it was just drop connection. I can't keep calling tech support every time this happens and I really don't think they want to be sending replacements all the time. If you're considering the Dexcom - which when it functions like its supposed to it's great- know that we've had more and more data disconnections and sensor errors which prevents us from monitoring her glucose levels. Very disappointed. ... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

The notifications that this app provides for low blood sugar is very helpful. However, it really needs to have the option to allow critical alerts to override the ‘do not disturb’ function. Dexcom needs to apply to Apple to get this feature. This should be a top priority.

How nice it would be for users of Dexcom Follow to be able to view the BG number right from the widget screen

Can you please send notifications to followers when the sensor is going to expire. Kids don’t tell you until it’s after the fact or late at night. Let the followers be aware also.

Rarely works for me. Great concept though 👍

The main Dexcom app (for T1D patients) has a very useful widget for quick monitoring. The follow app is otherwise useful, however the widget would bump my rating up immensely.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts. I never review apps but this app is such rubbish I had to say something. Fix it.

This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating. On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.

This app is a real joke and worthless. The connection is very awful. The support team is no help at all! Stop experimenting with people!

Please add a widget like the main reporting app. I’m now pretty comfortable with the UX on the follower app. I came upon the landscape mode by mistake to see the data I really wanted (last 24h) but I would like to see more (say up to 72h) without having to resort to comprehensive report generation outside of the app. Again, just the widget would bump this app to 4 stars for me.

I downloaded this so I can see my moms numbers got the email downloaded then pushed the follow and all it does is spin doesn’t work at all. This was one of the reasons I got this was to monitor her sugars and now nothing

The app is a good idea, but horrible execution. The app is garbage. I have an 8 year old that I cannot remotely monitor when she isn’t with me. 99% of the time I get a, “no data,” error message. I really wanted this to work.

As a mother to a 9 year old boy this has been an adjustment. This is my sons their week using the Dexcom sensor/transmitter and this app. I do love getting the readings real time it gives me more security because I can see how he is doing at school and all I have to do is email the doctor and he already has all of the information he needs to make a decision on treating my son. I do worry less but there are a few things that I would like implemented or see changed with the follow app. The reason why I gave it three stars is because the Dexcom G6 app on my son’s iPhone allows you to add the widget to his iPhone which makes it easier to see his readings. I do not have to unlock his phone every time to find this out. I simply swipe to the right and I can see this. Also on my son’s phone I he can add a shortcut by simply says what is my glucose? On the down side the follow app does not allow either of these options to make it easier for the parent to see the readings. Please consider making this available. As a mom of a young child my mind would be put to ease. Also one other thing it would be nice for me to also be able to log his events. I have to constantly either remind him to either log the events or do it myself. And I think there needs to be an option to be more specific for the events so you can customize your information be more specific (wether it is the type of exercise, what carbs where eaten, or the current health such as allergies) so the treating Endocrinologist has a better detailed description/information for him/her to make informed decisions regarding a treatment schedule or a change in treatment. The reason I say this especially due to the carbs is because there are certain foods that my son can eat that will shoot him up to 350 - 400 and it would help me and I think the doctor too if there were a good log so both groups could see over a period of time what foods work and what food make the blood sugar go sky high. If I can go back and look to see what works and what doesn’t then I can better help my son to keep and maintain a level blood sugar. I think that would help in the long run to regulate this as well.

Let me start by saying the Dexcom G6 is life-changingly awesome. My spouse has been a T1 diabetic for over 50 years. After trying and hating one of the early CGMs a decade ago, he recently got a G6 and it is fantastic. The Follow app is nice for me to be able to see his BG data, which is very reassuring. However, the inability of the Follow app to override my iPhone Do Not Disturb setting is a huge fail. Why on earth should critical medical information fall in the same “don’t bother me while I’m sleeping” category as Messenger notifications from night owl friends?

My son was diagnosed T1D a few years ago and Dexcom is great! However for parents monitoring is difficult. The follow app is good but lacks on Apple Watch big time. For one the app needs to be open on your phone to get the reading on the watch app. Two there are no complications! We resorted to using Sugarmate to have that at a glance on our wrist with the arrow but I feel that should be a native feature like in the G6 app itself. Not to mention for a leader in CGM technology and as fast as tech moves this app hasn’t been updated in almost a year. Please improve and update it would be great to see good glucose readings wherever I glance at my watch for that added piece of mind.

I came back to update my review. While this may not be for the app, which I am still apprehensive about, I used to feel that even though with the app shortcomings, such as not having the watch complication,I thought that the app was at least manageable to deal with especially since my daughter has adjusted nicely to it and has given her more freedom. This review is for the device itself. Recently my daughters transmitter has been giving sensor errors. Quite often the sensor just quits as much as a day before it's supposed to be changed. Other times it was just drop connection. I can't keep calling tech support every time this happens and I really don't think they want to be sending replacements all the time. If you're considering the Dexcom - which when it functions like its supposed to it's great- know that we've had more and more data disconnections and sensor errors which prevents us from monitoring her glucose levels. Very disappointed. ... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

The notifications that this app provides for low blood sugar is very helpful. However, it really needs to have the option to allow critical alerts to override the ‘do not disturb’ function. Dexcom needs to apply to Apple to get this feature. This should be a top priority.

How nice it would be for users of Dexcom Follow to be able to view the BG number right from the widget screen

Can you please send notifications to followers when the sensor is going to expire. Kids don’t tell you until it’s after the fact or late at night. Let the followers be aware also.

Rarely works for me. Great concept though 👍

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts. I never review apps but this app is such rubbish I had to say something. Fix it.

This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating. On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts. I never review apps but this app is such rubbish I had to say something. Fix it.

This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating. On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.

App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)

Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)

This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.

It does what it’s supposed to do.

Why are the audible alerts now “hit and miss”?!?!?

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

App is ok. It has its moments when it works and when it doesn’t.

Please fix the bug! Cant open the app

So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.

This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)

This app only works if the dexcom is connect to WiFi. Need to get this fixed as there’s not always WiFi available. You Should make it work with cellular as well. Very very disappointed.

So I used to use this app. Quite often. Nowadays it just straight up crashes upon being opened. Being on the latest iOS really hurts the app’s performance, I wish y’all would update this faster.

I got the app to follow my 9 year old and it never reads his blood sugar. My husband has the app to and he doesn’t get readings either.

This app has been generally working for us, though we only have been using it for a week. But what I find frustrating is that the Followers are unable to see added events made in the main G6 app. I can’t see if my daughter added an event for carbs or insulin or even calibration. This is frustrating because if she is at school and I’m watching at work, and I see a change in her trend line, I don’t know if it’s related to carbs or insulin, etc. PLEASE add this functionality. It’s so so important for followers to see! It helps us better understand how to help manage blood sugars.

It does what it’s supposed to do.

Why are the audible alerts now “hit and miss”?!?!?

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.

App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app

Add the actual reading as the Apple Watch face complication. Don’t make me tap to follow to the app, display the glucose reading.

The app is great to be able to see bg levels. But you need to change your notifications to alerts! I don’t hear any sounds when my volume is down, even though I have the iOS setting where ringer and alert volumes are not affected by the volume buttons. I don’t hear notifications when my wife’s blood sugar is low! The problem is the same on the Dexcom G6 app. Also the watch app is horrible. I can open the watch app, wait a couple seconds for it to update, get frustrated that it hasn’t updated yet, dig my phone out of my pocket, unlock it, open the follow app on my phone, watch it update and see my wife’s BG number there. After all that, there’s still the spinning dots on my wrist.

This app only works if the dexcom is connect to WiFi. Need to get this fixed as there’s not always WiFi available. You Should make it work with cellular as well. Very very disappointed.

So I used to use this app. Quite often. Nowadays it just straight up crashes upon being opened. Being on the latest iOS really hurts the app’s performance, I wish y’all would update this faster.

I got the app to follow my 9 year old and it never reads his blood sugar. My husband has the app to and he doesn’t get readings either.

This app has been generally working for us, though we only have been using it for a week. But what I find frustrating is that the Followers are unable to see added events made in the main G6 app. I can’t see if my daughter added an event for carbs or insulin or even calibration. This is frustrating because if she is at school and I’m watching at work, and I see a change in her trend line, I don’t know if it’s related to carbs or insulin, etc. PLEASE add this functionality. It’s so so important for followers to see! It helps us better understand how to help manage blood sugars.

It does what it’s supposed to do.

Why are the audible alerts now “hit and miss”?!?!?

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

Add the actual reading as the Apple Watch face complication. Don’t make me tap to follow to the app, display the glucose reading.

The app is great to be able to see bg levels. But you need to change your notifications to alerts! I don’t hear any sounds when my volume is down, even though I have the iOS setting where ringer and alert volumes are not affected by the volume buttons. I don’t hear notifications when my wife’s blood sugar is low! The problem is the same on the Dexcom G6 app. Also the watch app is horrible. I can open the watch app, wait a couple seconds for it to update, get frustrated that it hasn’t updated yet, dig my phone out of my pocket, unlock it, open the follow app on my phone, watch it update and see my wife’s BG number there. After all that, there’s still the spinning dots on my wrist.

This app only works if the dexcom is connect to WiFi. Need to get this fixed as there’s not always WiFi available. You Should make it work with cellular as well. Very very disappointed.

So I used to use this app. Quite often. Nowadays it just straight up crashes upon being opened. Being on the latest iOS really hurts the app’s performance, I wish y’all would update this faster.

I got the app to follow my 9 year old and it never reads his blood sugar. My husband has the app to and he doesn’t get readings either.

This app has been generally working for us, though we only have been using it for a week. But what I find frustrating is that the Followers are unable to see added events made in the main G6 app. I can’t see if my daughter added an event for carbs or insulin or even calibration. This is frustrating because if she is at school and I’m watching at work, and I see a change in her trend line, I don’t know if it’s related to carbs or insulin, etc. PLEASE add this functionality. It’s so so important for followers to see! It helps us better understand how to help manage blood sugars.

It does what it’s supposed to do.

Why are the audible alerts now “hit and miss”?!?!?

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!

Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.

A recent update to the app caused all of the notifications for my Granddaughter’s followers to be reset to off. She had an extreme low and not one of her followers received a notification and not even her own alarm went off. Fortunately she realized she was low and ate something with sugar right before she passed out and had a seizure. She was home alone and could have died because of this. How many people are unaware that their notifications have been shut off? This is extremely dangerous for diabetics.

I love this app since it changed our lives. However I need a little feature improvement. Please separate high and low alert values from graph's high and low indicator values. My daugther who uses CGM is 4 years old and cannot tell her lows. Therefore we set the low notification to 90mg/dl to prevent hypo before it is happening, if her BG still dropping. However we consider below 70 mg/dl as a low. When we look at the graph, between 70 and 90mg /dl causes the false conception of she is having a hypo. Also 0,5 units of Humalog (which is the smallest unit that we can inject) drops her BG 100 mg/dl so we can correct her BG about 190 mg/dl which is our high notification, but we consider 140 mg/dl as high.

When my daughter (T1D) got her Dexcom, I got the follow app. Neither her app on her phone or mine on my phone work. They did great for a couple of days and then they both quit. It keeps telling us on hers that there’s no Bluetooth but the Bluetooth is on and it won’t connect. The weird thing is the app on her BT says it’s Dexcom Q7. ??? Not sure what that is. I deleted both of our apps and reinstalled them to no avail. So I guess it’s safe to say we can’t count on these apps.

Add the actual reading as the Apple Watch face complication. Don’t make me tap to follow to the app, display the glucose reading.

The app is great to be able to see bg levels. But you need to change your notifications to alerts! I don’t hear any sounds when my volume is down, even though I have the iOS setting where ringer and alert volumes are not affected by the volume buttons. I don’t hear notifications when my wife’s blood sugar is low! The problem is the same on the Dexcom G6 app. Also the watch app is horrible. I can open the watch app, wait a couple seconds for it to update, get frustrated that it hasn’t updated yet, dig my phone out of my pocket, unlock it, open the follow app on my phone, watch it update and see my wife’s BG number there. After all that, there’s still the spinning dots on my wrist.

This app only works if the dexcom is connect to WiFi. Need to get this fixed as there’s not always WiFi available. You Should make it work with cellular as well. Very very disappointed.

So I used to use this app. Quite often. Nowadays it just straight up crashes upon being opened. Being on the latest iOS really hurts the app’s performance, I wish y’all would update this faster.

I got the app to follow my 9 year old and it never reads his blood sugar. My husband has the app to and he doesn’t get readings either.

This app has been generally working for us, though we only have been using it for a week. But what I find frustrating is that the Followers are unable to see added events made in the main G6 app. I can’t see if my daughter added an event for carbs or insulin or even calibration. This is frustrating because if she is at school and I’m watching at work, and I see a change in her trend line, I don’t know if it’s related to carbs or insulin, etc. PLEASE add this functionality. It’s so so important for followers to see! It helps us better understand how to help manage blood sugars.

It does what it’s supposed to do.

Why are the audible alerts now “hit and miss”?!?!?

Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.

Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.

This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau

I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.

With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.

Please develop a widget

We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!

This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !

I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.

This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!

My husband just received his monitor and sent me the link to follow him. I’ve installed, deleted, and then reinstalled this app several times. I either get a 404 missing file error or I can’t get past the page where you agree to the terms of service and privacy policy. The monitor is of much use without the apps! What gives?!?

Dexcom g6 always reads no Data on my iPhone 8 Plus

This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!

One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.

Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.

If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.

I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.

I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.

While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off

App keeps crashing after IOS 13 update.

Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive. The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working. It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone. Needs some improvement for sure.

Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago. We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6. G6 pro vs G5: * finger sticks not required. G6 con vs G5: * G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5. G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1. As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you. The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic. Thanks for reading. Please make the software change. No more data smoothing, please.

I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you

All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!

For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence

It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!

The app keeps on saying no data

Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.

We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.

The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.

There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.

I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!

I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?

I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.

Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.

The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.

Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

I use this to track my 4yo with T1D. I wish it worked better. We get frequent chunks of time with no data. It makes me nervous since we are still in the honeymoon period and have frequent changes in insulin dosing and wild swings in BG levels.

This upgrade is horrible. I am unable to change my high and low notification settings. The graphics are so light it is hard to see the differences in out of range blood sugars. I have to turn my phone to the side to view more than 3 hrs of data. I could add more but I am so frustrated. I have used the previous Follow App for years with no problems. This is totally unacceptable and a borderline danger.

This app has been great. It's started working properly again and I've had no additional issues. I do have a feature request that in the follower profile where we set up alerts, it would be absolutely amazing if we were able to input the local EMS service number for our loved ones who live out of town or in different areas so that we can quickly call the right place to send emergency personnel. Just a thought.

This app hasn’t worked since yesterday. My daughters app is showing readings. We both have functioning internet and I am unable to get a reading. I get notifications are turned off. I check my daughters phone and the share option is enabled. She’s only 6 and it’s extremely scary when I am not able to check her stats while at work. Please fix

When this app works, it’s a beautiful thing. It allows me to see my teenage daughter’s glucose wherever she is - driving, at work, out with friends, at school. And because teens can be less than diligent, it helps me make sure she is doing the right thing to treat her t1d even when she’s not home. BUT there are many times when I get “no data” notifications. My daughter still has readings on her end, but they don’t carry over to the follow app. Then she tries closing and reopening her app or turning Bluetooth off then on again. Sometimes this works; sometimes it doesn’t. Extremely frustrating because the dexcom cgm is so amazing I never want to be cut off from the information it provides. Please please please fix!

A few minor enhancements would make this a 5 star review! 1- can we please get the Apple Watch complication for Follow? 2- instead of “no data” can you show us “signal loss”, “sensor error”, or “no cloud/WiFi”? It takes extra text messages to teachers and nurses to troubleshoot the issue.

The last weekend my home internet was down due AT&T but my local WiFi was still operational, then the Dexcom Follow turned off the notifications without any warning. This behavior is a serious issue; I am assuming I will be notified if my son is low, hi or if I am not following him.

There is no way for me to update and save the alert settings for my son’s data. This seems to be new to the recent update.

Two stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited. There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager). Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware.

The whole point off the follow app is to follow your loved one but the update has made that impossible. The dexcom g5 has changed our lives and made managing BG levels much easier with more consistent results. Love the graph. HOWEVER, my husband is a brittle type 1. I have my setting to alert me when the BG goes less than 80. It just notified me for the first time at 40!! I depend on it while we are sleeping but it seems I’ll have to go back to setting alarms through the night. His app isn’t much better as it didn’t alert any faster. The no data for 50% of the day is irritating too...especially when the app notifies you of a low but says no data. Obviously the data is there at least some of the time. I thought it might just be our service but everyone here is having the same issue. I’m extremely disappointed in the update. I hope they are busy working on a new update bc my intuition while sleeping is better than this app.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

I use this to track my 4yo with T1D. I wish it worked better. We get frequent chunks of time with no data. It makes me nervous since we are still in the honeymoon period and have frequent changes in insulin dosing and wild swings in BG levels.

This upgrade is horrible. I am unable to change my high and low notification settings. The graphics are so light it is hard to see the differences in out of range blood sugars. I have to turn my phone to the side to view more than 3 hrs of data. I could add more but I am so frustrated. I have used the previous Follow App for years with no problems. This is totally unacceptable and a borderline danger.

This app has been great. It's started working properly again and I've had no additional issues. I do have a feature request that in the follower profile where we set up alerts, it would be absolutely amazing if we were able to input the local EMS service number for our loved ones who live out of town or in different areas so that we can quickly call the right place to send emergency personnel. Just a thought.

This app hasn’t worked since yesterday. My daughters app is showing readings. We both have functioning internet and I am unable to get a reading. I get notifications are turned off. I check my daughters phone and the share option is enabled. She’s only 6 and it’s extremely scary when I am not able to check her stats while at work. Please fix

When this app works, it’s a beautiful thing. It allows me to see my teenage daughter’s glucose wherever she is - driving, at work, out with friends, at school. And because teens can be less than diligent, it helps me make sure she is doing the right thing to treat her t1d even when she’s not home. BUT there are many times when I get “no data” notifications. My daughter still has readings on her end, but they don’t carry over to the follow app. Then she tries closing and reopening her app or turning Bluetooth off then on again. Sometimes this works; sometimes it doesn’t. Extremely frustrating because the dexcom cgm is so amazing I never want to be cut off from the information it provides. Please please please fix!

A few minor enhancements would make this a 5 star review! 1- can we please get the Apple Watch complication for Follow? 2- instead of “no data” can you show us “signal loss”, “sensor error”, or “no cloud/WiFi”? It takes extra text messages to teachers and nurses to troubleshoot the issue.

The last weekend my home internet was down due AT&T but my local WiFi was still operational, then the Dexcom Follow turned off the notifications without any warning. This behavior is a serious issue; I am assuming I will be notified if my son is low, hi or if I am not following him.

There is no way for me to update and save the alert settings for my son’s data. This seems to be new to the recent update.

Two stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited. There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager). Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware.

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

I use this to track my 4yo with T1D. I wish it worked better. We get frequent chunks of time with no data. It makes me nervous since we are still in the honeymoon period and have frequent changes in insulin dosing and wild swings in BG levels.

This upgrade is horrible. I am unable to change my high and low notification settings. The graphics are so light it is hard to see the differences in out of range blood sugars. I have to turn my phone to the side to view more than 3 hrs of data. I could add more but I am so frustrated. I have used the previous Follow App for years with no problems. This is totally unacceptable and a borderline danger.

This app has been great. It's started working properly again and I've had no additional issues. I do have a feature request that in the follower profile where we set up alerts, it would be absolutely amazing if we were able to input the local EMS service number for our loved ones who live out of town or in different areas so that we can quickly call the right place to send emergency personnel. Just a thought.

This app hasn’t worked since yesterday. My daughters app is showing readings. We both have functioning internet and I am unable to get a reading. I get notifications are turned off. I check my daughters phone and the share option is enabled. She’s only 6 and it’s extremely scary when I am not able to check her stats while at work. Please fix

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

I use this to track my 4yo with T1D. I wish it worked better. We get frequent chunks of time with no data. It makes me nervous since we are still in the honeymoon period and have frequent changes in insulin dosing and wild swings in BG levels.

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

I use this to track my 4yo with T1D. I wish it worked better. We get frequent chunks of time with no data. It makes me nervous since we are still in the honeymoon period and have frequent changes in insulin dosing and wild swings in BG levels.

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

UI is nice, but comes at the expense of stability. We need this app to monitor our children 24/7, but it crashes regularly and the graphics flicker and show glitches. Dexcom, for a medical app, you should do better than this.

With two diabetic children I need to be able to move between each child’s numbers quickly and easily. This app becomes unresponsive and crashes regularly. I love the new features, I.e. being able to scroll through the graph, turn it sideways for a larger graph, dark mode, but the unstability is a huge problem.

This app needs a widget so i can see my son’s glucose at a glance on the lock screen and not have to go to the app.

What’s the purpose in following if it constantly comes in and out with no data? First experience with this and it doesn’t work.

Frequently needs to be restarted and recently told me I’m not following anyone. I rely on this app, so having it suddenly unable to work without my son around to reads myself was disappointing. Great product, but the app team needs to step it up

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

UI is nice, but comes at the expense of stability. We need this app to monitor our children 24/7, but it crashes regularly and the graphics flicker and show glitches. Dexcom, for a medical app, you should do better than this.

Generally I love this app. My 11 year old was diagnosed with T1 a little over a year ago. With 4.0.2 we’re finding we have data loss way more than we’re comfortable with. Often turning my app off and on or deleting it and reinstalling it or turning off and on my son’s phone will give us data again but it’s likely to drop again in minutes. Seems to happen especially when we really need it like when we are waiting for him to come up from a low or trying to help him come down from a high. Still really love the app but this bug needs fixed soon please!

What’s the purpose in following if it constantly comes in and out with no data? First experience with this and it doesn’t work.

Frequently needs to be restarted and recently told me I’m not following anyone. I rely on this app, so having it suddenly unable to work without my son around to reads myself was disappointing. Great product, but the app team needs to step it up

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

It would be helpful to know that there are more than one Dexcom apps. Kindly mention in the training video to download “follow” dexcom app rather than the main one. For parents of underage kids, who are registering themselves as the users, it will cut down confusion. Thanks

Ever since I was forced to get the update There is always a long lag to where I cannot see my child’s blood sugar. What is the deal? Never had this issue with the original app. It’s really an issue. The only thing that is good about the update is the night time dark screen so I am no longer blinded during the night my her blood sugar. Other than this awful update, I thank the Gods everyday for Dexcom technology. Please just fix the App!

Every single time I update the Follow app, it forgets I’m already following my child and she has to re-invite me. The UI is better in the update, but still poor (even just compared to the UI she gets, let alone compared to other well-designed apps). The notifications don’t use Apple’s notifications system, and can be turned off in-app but not paused/snoozed. When we respond to a low or high situation, we don’t need to get notifications for the next 15 minutes, but the app continues to beep urgently, which just adds stress and teaches us to ignore it.

Generally I love this app. My 11 year old was diagnosed with T1 a little over a year ago. With 4.0.2 we’re finding we have data loss way more than we’re comfortable with. Often turning my app off and on or deleting it and reinstalling it or turning off and on my son’s phone will give us data again but it’s likely to drop again in minutes. Seems to happen especially when we really need it like when we are waiting for him to come up from a low or trying to help him come down from a high. Still really love the app but this bug needs fixed soon please!

What’s the purpose in following if it constantly comes in and out with no data? First experience with this and it doesn’t work.

Frequently needs to be restarted and recently told me I’m not following anyone. I rely on this app, so having it suddenly unable to work without my son around to reads myself was disappointing. Great product, but the app team needs to step it up

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

UI is nice, but comes at the expense of stability. We need this app to monitor our children 24/7, but it crashes regularly and the graphics flicker and show glitches. Dexcom, you can do better than this.

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

I’ve uninstalled the app, stopped sharing information, sent another invitation, and reinstalled the app. It’s still not showing any data. My phone is not showing my new name as someone to share data with. It does, however, show the name that I initially used and stopped sharing with. My iPhone is compatible. This app just does not work for me.

This app is not reliable at all. It is constantly telling me that I am not following anyone and I have to have my husband resend me a new email and link it again and again. Dexcom service is horrible. You call and are on hold for at least 1.5 hours. Or if you send an email requesting help with the app, they contact you 15 days later. Seriously a joke for as much money they charge for their devices. I expect better.

Every single time I update the Follow app, it forgets I’m already following my child and she has to re-invite me. The UI is better in the update, but still poor (even just compared to the UI she gets, let alone compared to other well-designed apps). The notifications don’t use Apple’s notifications system, and can be turned off in-app but not paused/snoozed. When we respond to a low or high situation, we don’t need to get notifications for the next 15 minutes, but the app continues to beep urgently, which just adds stress and teaches us to ignore it.

Generally I love this app. My 11 year old was diagnosed with T1 a little over a year ago. With 4.0.2 we’re finding we have data loss way more than we’re comfortable with. Often turning my app off and on or deleting it and reinstalling it or turning off and on my son’s phone will give us data again but it’s likely to drop again in minutes. Seems to happen especially when we really need it like when we are waiting for him to come up from a low or trying to help him come down from a high. Still really love the app but this bug needs fixed soon please!

What’s the purpose in following if it constantly comes in and out with no data? First experience with this and it doesn’t work.

Frequently needs to be restarted and recently told me I’m not following anyone. I rely on this app, so having it suddenly unable to work without my son around to reads myself was disappointing. Great product, but the app team needs to step it up

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.

This app was great until they decided to update it. At least half the time I get the “no data” reading . My daughter can always see her blood sugar readings but the follow app works maybe half the time. Today it’s been 8 hours since I had a reading. Tried closing out, having my daughter closing and reopening hers. Still no luck. So now I get to text her through the day to see what her readings are. PLEASE FIX!!

FYI...ever since you updated this app 3 weeks ago, it shuts down without notice and doesn’t give warnings until to late on high & lows! Please take a look and update it again to correct issues. It was much better before you updated it.

The actual Cgm has helped my son to try to control his blood sugar better however the follow app is not working correctly. When we first got it I was able to see my son’s blood sugars all the time and than all of a sudden I cannot ser his sugars. I uninstalled the app and reinstalled it, my son has sent me requests so that I can follow his sugars but the app keeps telling me that I am already following him and that I should use another device. I have called customer support and they’re not able to help me so basically I am stuck without being able to see my son’s sugars. I am thinking of going to the Medtronic cgm. I m not happy at all. I have called customer service several times and I have sent a request for help online and I haven’t received any help

Please FIX

UI is nice, but comes at the expense of stability. We need this app to monitor our children 24/7, but it crashes regularly and the graphics flicker and show glitches. Dexcom, you can do better than this.

Ever since my wife was put on this pump this application never works. She restarts the unit, disconnects from the Bluetooth and reconnects and there is zero change. It worked for about 20 minutes when she first got it but now it hasn't worked at all. This is a great idea and the idea itself should be commended, but what good is the application when it doesn't let your loved ones make sure your insulin is okay??? 1 star merely for the idea, 0 to the developers of this application that dropped the ball and continue to everyday it doesn't function as advirtised.

After discovering this capability it’s been a godsend for helping my mom avoid hospitalizations as she is aging. They are rare, she’s DM1, and has been managing her diabetes since she was 9 almost impeccably. However, as most of us know, with aging, glucose management can become increasingly difficult because of polypharmacy and just the general effects of aging. My mom has had a lot of lows lately, 4 of which found her in the ER. That’s completely stopped since I was able to add this app and set up alarm limits so that if she doesn’t respond quick enough I can call her or have the neighbor intervene since we live about 6 hours apart. That’s been wonderful. I recently updated to the iPhone XS Max and suddenly the app won’t work at all. It won’t even stay open for more than a couple seconds. I don’t know if this is related to the most recent iOS update or what, but I’d really hope this gets fixed quickly. I’d really hate to lose such a valuable tool in helping manage my moms blood glucose and in some cases, saving her life.

This would be a great app if it ever worked? Maybe 10% of the time I can get my sons numbers, the rest of the time it says NO DATA.

I absolutely love this G6 technology. It has been a lifesaver for my wife and I as we follow my down syndrome daughter blood sugar. However there is a bug which is making it difficult for us at night. We continually get a no data signal and are On able to get alarms if she goes to low. Would appreciate a call and a fix for this problem. I think this is happening when my phone auto locks. Which is a security requirement from my employer. Thanks very much.

My biggest issue is how they have tripled (at least) the number of times I have to tap to turn on/off the various alerts. You used to be able to turn them all on/off on one screen. Now you have to go back and forth between multiple screens. Ugh! I don’t have time to be adding steps in this diabetes routine. The look of the app is also not as appealing with the small font, etc but that’s a smaller issue. The don’t think I’ve ever written a review for anything on line before but this is just too important.

We love the follow app at first, now it has become a nightmare. It was a safe way to know if my daughter’s blood sugar dropped at night. Now we have to wait for her to wake up shaking.

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

Why do I no longer have the ability to look at a 12 or 24 hour trend of my daughter’s BG reading???!!! Change does not always equal improvement- this is a huge step backwards.

Very hard to read! Need to make an option to increase font size. I do like the night time option, however.

Love the app. Just wish it had some of the features that the dexcom app has. For instance I think it would be nice to add events with the follow app.

The app always show no data or notification turned off when you open it, even right after it notifies you of a high or low alert. It sometimes updated its charts and still screams on the top that notifications are turned off while the app screams notifications at you. What kind of people did Dexcom hire to make this strangely bad software? Temporary workers? High school one semester intern? Even high schooler coder can do better than this. This is a untested, no quality control, rushed, clumsy clutter of functions that does not seem to work with one another. It looks like this is a case of managers or Performance efficiency leaders blowing smoke at Dexcom owners on how much they have saved. THIS is reason NUMBER ONE REASON TO SWTICH TO A COMPETITOR as soon as one shows up. DON'T EVEN GET ME STARTED ON THE G6 APP, its down right dangerous to rely on that. The only thing that's good is the old reliable Dexcom dedicated receiver.

The app is not working at all. It just shuts off. It’s not on my end.

The dexcom share app is a wonderful app for the family members of loved ones with T1D. One feature that I used frequently was the ability to see extended time frame (12 and 24hr periods). It really helps to see trends. Bring it back Dexcom share, please!!!!

This app is not reliable at all. It is constantly telling me that I am not following anyone and I have to have my husband resend me a new email and link it again and again. Dexcom service is horrible. You call and are on hold for at least 1.5 hours. Or if you send an email requesting help with the app, they contact you 15 days later. Seriously a joke for as much money they charge for their devices. I expect better.

Every single time I update the Follow app, it forgets I’m already following my child and she has to re-invite me. The UI is better in the update, but still poor (even just compared to the UI she gets, let alone compared to other well-designed apps). The notifications don’t use Apple’s notifications system, and can be turned off in-app but not paused/snoozed. When we respond to a low or high situation, we don’t need to get notifications for the next 15 minutes, but the app continues to beep urgently, which just adds stress and teaches us to ignore it.

Generally I love this app. My 11 year old was diagnosed with T1 a little over a year ago. With 4.0.2 we’re finding we have data loss way more than we’re comfortable with. Often turning my app off and on or deleting it and reinstalling it or turning off and on my son’s phone will give us data again but it’s likely to drop again in minutes. Seems to happen especially when we really need it like when we are waiting for him to come up from a low or trying to help him come down from a high. Still really love the app but this bug needs fixed soon please!

What’s the purpose in following if it constantly comes in and out with no data? First experience with this and it doesn’t work.

Frequently needs to be restarted and recently told me I’m not following anyone. I rely on this app, so having it suddenly unable to work without my son around to reads myself was disappointing. Great product, but the app team needs to step it up

First off, this app is so important to me as I help care for my boyfriend with T1D. Being able to see real-time updates of his bg level gives me so much peace of mind and has been such a blessing! I am so grateful for Dexcom and this capability! Thank you for the recent update! The app looks much more modern and visually appealing! And most importantly, it allows me to better help my boyfriend by tracking exact numbers on the landscape graph! This is something that I have been wanting for a long time! Also, the night mode is so helpful because T1D care is 24/7! (Even in the wee hours of the morning during a high or low!) Thank you so much for this update & all that you do! I can’t even begin to tell you how much of an impact Dexcom has made in mine and my boyfriend’s lives! Thank you!

Please go back to the old format ... it was so much better viewing wise.... also super glitchy now , please fix

Ever since the latest app update u don't get data anymore. Or says no data but I still get notifications for lows and urgent lows. Anyone else having the same problem?

Please please the newest version app is not performing like the previous version. With a 10 year old with type 1 and the g6 the app not performing correctly is scary! Slow to update at times missing updates for hours and the other day I received a ⬇️⬇️ LOW without any previous warnings....this app is the key for the G6 functioning correctly and shouldn’t be just working ok. Also the trend graph doesn’t align with the updated BG so it makes it difficult to see the rate of change... thank you Dexcom for your product ,but it’s time to step it up a little for the BG sharing part of the APP.

Seems like it’s working again. Great tool when working properly

Crashes at least once a day. Unloads itself until you wonder why you’re not getting alerts and restart it.

Love the Dexcom 6G hands down. It is truly a lifesaver and provides blood sugar results every 5 minutes. Now, please note that while the No Data alarm is very useful, it comes on far too frequently, dropping the connection for no reason. Unlike my husband’s app, mine does not turn on when his blood sugar drops below Urgent Low. This is dangerous as if it does go too low he may not wake up to the tone selected. I didn’t hear it sleeping right next to him and his phone. When I woke to hear him rattling around, all my Dexcom Follow App would read is LOW. For any loved one who has ever used this app... the word LOW, rather than a number is unacceptable. 40 vs 26 is very scary. In order to receive the graph, I have to turn the phone sidewise and it really doesn’t provide a good chart because the numbers are not accurate. Please get over the thought that a loved one doesn’t need the same information as the User.

I love the Dexcom product itself. However, in the past week the Follow app has acted unreliably. Twice it alerted for lows, I looked at the app and it showed blood glucose in the 70’s with a big drop. Then when the number updates again 5 minutes later it shows glucose back in the 90’s or 100’s, staying steady- and there is no history of the number in the 70’s! It shows the last reading was also in the 90’s or 100’s. The only way I know I didn’t imagine the sudden low number is I also have the sugarmate app and that shows the lower number still. And no, it’s not the Sugarmate that alerted me. I do need Follow to be reliable as I need to finger test my son’s glucose and treat him based on the numbers.

Since the last upgrade follow shows no data iPhone X. Reloading, rebooting etc doesn’t resolve. G6 working fine with regular app on kids Iphone 7 (and the tslim getting data fine). Still get high/low alerts, but no numbers.

Thank you for making such a great product! It is so helpful for my father to use his iPhone to monitor his blood glucose levels AND to have them shared with me! That being said, the app needs some help. My father is hypo-unaware and I like to follow him on the app to make sure that he catches it and doesn’t go into a coma (he’s done this a few times). I don’t care so much for the high glucose notifications, he eventually is able to get those down with his pump. So, for the App - I turn off High Glucose Notifications or change the number to a higher amount for the alert, press save... but nothing happens. I am supposed to have high alerts turned off right now but I am still getting them. No matter what I do as a follower, I still get them Please fix this in another update... this is an amazing app otherwise!

Can you please make this app work. It always says NO DATA whenever it is opened and then one has to wait thirty seconds, sometimes more, for it to bring anything up. Sometimes it just crashes! I have an iphone XR and the old app was perfect... Do you even realize how annoying this delay is in the wee hours of the night/morning blood sugar checks when you're half asleep and bleary eyed and you have to wait for the darn thing to work?!? So disappointed in you guys for unveiling this junky update.

Overall, very thankful for Dexcom and being able to view my sons numbers, but the newest iteration of the Follow app is terrible! Gives me a strange warning messages about alerts being turned off when they are not, constantly thinking to update BG number, don’t like not being able to change duration display on initial screen, have to turn the phone sideways. Overall, very, very slow!

The new version of this important app is very unstable and buggy. The prior version was excellent with no problems. This version defaults to “no data” message when ever I bring it up, then after a few moments will usually give the current BG number. On my wife’s phone, the app continually drops my daughter’s profile and tells her she is not following anyone. This needs to be corrected.

I feel that there is a lot of data lost with the recent app update. Ok get very frequent loss of data messages now

You have the best Sensor tech in the business, so PLEASE hire some teenagers to overhaul the lousy app. Been using the follow App for only 1 week and it keeps having hours-long periods of no trend data. Even when we are all using WiFi. Fix it please!!!!!

Dexcom, this update takes one or three big steps backwards. It takes several more taps to turn off and on alerts. I can no longer see the trend in different time scales unless I turn my phone sideways. And, it seems the data refresh is more significantly lagging. Let’s get it right with the next one...I’m pulling for you!

The tones/sounds are just not long enough to wake either me or my wife who is diabetic. They are loud, which is fine but a longer tone similar to an extended alarm would be better. I believe the last app had this and it was not an issue. Otherwise the app is great.

The Follow App won’t start up and run on a new IPhone 8 Plus. Shows opening screen then goes dark.

The new updates to this app are terrible. My phone won’t alarm anymore! I have restarted it and uninstalled and reinstalled and I am still not getting sounds!!!

The latest version of Follow is too buggy to trust your child's life with. I have been using Dexcom for more than 5 years. The list of issues is many. Here are my top 3. 1) When you open the app or switch to it, wait a solid 5-10 seconds....the number you see may be HOURS old 2) Difficulty setting upper and lower bounds....you sometimes cannot save your choices 3) Periods of No Data for no apparent reason, but the Share application is transmitting fine, forcing you to restart the application Get on the ball Dexcom. I am glad you make great sensors but you dropped the ball with the revamped Follow application.

I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.

When this latest update came about, I was really disappointed to see that it gives less information, not more, about my daughter’s glucose levels. There is no way to trend what has happened the last 6, 12, or 24 hours the way you could with the last app version. Please bring the old app back, or at least bring back the ability to trend the BG levels!

We love Dexcom but really don’t like the updated version of the app. Please fix

Love Dexcom but this app is horrible. After a recent update the graphics not only are worse , but I have less access to blood sugars. I was able to view the last 24 hours while now I am only allowed to view the last 3 hours . What happened?

Never really had a problem with the previous version. This version is pretty glitchy as it takes awhile to load to see the numbers (assuming the app doesn’t shut down & you have to reload). I’ve regularly been unable to see my daughter’s numbers at all. I appreciate the effort, but please work out the bugs!

Very erratic and unpredictable. After the most recent update, running in the latest iOS, it does not even open. Very disappointed.

The latest update makes you turn each alarm on and off on separate screens rather than on one screen. Why make it harder to get things done??? Please do another update and go back to the way it was.