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    Accu-Chek® Connect App. for iPhone

APP Image
Free
Company: Roche
Device: iPhone
Condition: Diabetes
Category: Branded
Current Version: 2.1.5-AU
Size: 118 MB
Langauge: Dutch,English,French,German,Italian,Portuguese,Russian,Chinese,Spanish,Turkish
Created: 06-26-2015
Updated: 08-03-2018
Country: Australia
Requirements: Requires iOS 4.0 or later. Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5c, iPhone 5s, iPad, iPod touch (3rd generation), iPod touch (4th generation), and iPod touch (5th generation).
5 Ratings
Total Downloads: 63
 
Description
The Accu-Chek Connect App puts diabetes management tools in the palm of your hand. Features of the app include:• Automatically transfer blood glucose results from supported Accu-Chek wireless meters – no more written logbooks.• Get help with insulin doses with Accu-Chek Bolus Advisor. (Where available - prescription required)• Automatically share data and access additional tools with...more

Accu-Chek® Connect App. for iPhone

Accu-Chek® Connect App. for iPhone

Accu-Chek® Connect App. for iPhone

Accu-Chek® Connect App. for iPhone

Accu-Chek® Connect App. for iPhone


Customer Reviews

Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Failed user experience 
I tried to link app so can send data to online account. It works! However, now the app keeps crashing. I had tried deleting app and link it again and still same story. To be fair i had attempted 3 times. Data did go into online but what is the point if you link it after the app keeps crashing.
 
Shame it doesn’t work 
App continually crashes. On my iPhone 12 Pro it transfers the wrong blood sugar level to the health app. It seems to add an additional decimal place to the result entered. ie if you enter 5.7 it transfers 5.72 to the health app. 5.9 transfers to 5.88?????
 
Can’t pair iPhone 11 Pro iOS 14.4 and battery problem 
Upgraded iPhone 11 Pro to iOS 14.4 and immediately lost bluetooth. Can’t pair the Guide anymore. Previously told the pharmacy about the battery depletion in just 2 weeks but no feedback.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable. Rating was only one star. Update to above review: App recently updated and now works perfectly. A bit of a wait for this overdue update, but can say that the app has again achieved a 5 star rating.
 
Suddenly Stopped pairing Wifi 
I used this for a few weeks successfully until one day it just quit pairing with my device. It completely stopped - and wouldn’t transfer data anymore 🤷🏻‍♀️ I tried deleting and repairing device but didn’t work?!? Surely someone should be able to fix this?!
 
Wonderful app! 
It was a breeze to pair my Accu-Chek Guide with my iPhone 11. Set up was so easy I didn’t need to refer to the User Guide and my first reading immediately synced with the app. The only thing that would make the app perfect, would be if could “read” data stored in Apple Health, as well as write it. For example, it would be useful if it could automatically pick up changes in my weight, synced from my Smart Scale and my blood pressure readings synced from my Omron BP wrist monitor. We shouldn’t have to manually add this data to your app when it’s already sitting within Apple Health.
 
Connectivity 
Phone and meter lose connectivity on a regular basis and then choose not to pair up again for a while. Not my phone as I have zero issues with streaming to my ear implants.....
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Failed user experience 
I tried to link app so can send data to online account. It works! However, now the app keeps crashing. I had tried deleting app and link it again and still same story. To be fair i had attempted 3 times. Data did go into online but what is the point if you link it after the app keeps crashing.
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
App crashed, ignored recall / replacement request 
Bluetooth sync stopped since Aug 2020. Found recall info from ACCC but Accu-chek ignored my email and via pharmacy for my request to replace the Accu-chek Guide. App crashed and difficult to pair with iPhone 11 Pro and iOS 14.3.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Failed user experience 
I tried to link app so can send data to online account. It works! However, now the app keeps crashing. I had tried deleting app and link it again and still same story. To be fair i had attempted 3 times. Data did go into online but what is the point if you link it after the app keeps crashing.
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
App crashed, ignored recall / replacement request 
Bluetooth sync stopped since Aug 2020. Found recall info from ACCC but Accu-chek ignored my email and via pharmacy for my request to replace the Accu-chek Guide. App crashed and difficult to pair with iPhone 11 Pro and iOS 14.3.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Failed user experience 
I tried to link app so can send data to online account. It works! However, now the app keeps crashing. I had tried deleting app and link it again and still same story. To be fair i had attempted 3 times. Data did go into online but what is the point if you link it after the app keeps crashing.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
App crashed, ignored recall / replacement request 
Bluetooth sync stopped since Aug 2020. Found recall info from ACCC but Accu-chek ignored my email and via pharmacy for my request to replace the Accu-chek Guide. App crashed and difficult to pair with iPhone 11 Pro and iOS 14.3.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
Was working but not now... 
Have used this app for best part of 4 years, since update to IOS14 it keeps dropping out. Very frustrating.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin, ALSO, since ios14 the app crashes when adding data in diary mode. Please fix.
 
Disappointing 
Works great on my Samsung S10 but hopeless on iPhone and iPad. I think it’s an Apple fault with Bluetooth. iPhone is hopeless with Bluetooth always dropping out and having to restart it
 
Do not rely on this meter 
Its rubbish this is the second one I’ve had both use batteries as if ACCU-CHEK have shares in the battery company and chews through test strips as they fail to read. ACCU-CHEK make you do the run around in fixing their problem
 
App crashes 
Right now 1 star meter accepts transfer and sends to online account auto but when I try to open diary on meter it crashes immediatly and has been doing so for ages. I have iphone 7plus and accu-check guide both are up to date
 
Junk. Doesn’t sync to iPhone. 
Has two options at chemist, went with accu-chek for brand recognition. Shouldn’t have gone the other way. Cannot pair device to iPhone no matter what I try. Wifi on, Bluetooth on. Neither connected to any other devices. Failed to connect message on meter, unable to find device on phone screen. Really disappointed with this, as main reason for buying was supposed brand reliability. But as long as you’ve got me committed to these strips for 6 months right :(.
 
Not as seamless as it needs to be 
I have had a myriad of issues with this device. I have to unpair and re-pair frequently for the device to transfer data to my iPhone. All of a sudden it will no longer transfer data and i have to go through removing the device from my iPhone bluetooth connection list, unpair and start all over again. Additionally the app crashes if i try to view the diary data or early recorded data on the graph. I have uninstalled and reinstalled the app many times to try and rectify the bugs. Turning the device and my iPhone off and on doesn’t fix the bugs either. I’m less than impressed with this app.
 
Love the functionality 
New to being able to upload using the Guide now, just wish Apple would stop updating as every time they do it stops connecting and the app crashes now I did the new update
 
Closing 
15 Nov 2020, the last few days this app I’ve been using for years is now auto closing. I’ve recently done the ISO update with 14.2, you app was last updated 3 months ago.
 
Crashes all the time 
Pls update your app as it crashes to new iphone operating update, also pls have options to set the graphs from 4 to 8.
 
App crashes after transfer 
I have been using this app for many months and always had to be loaded at least once before transferring results over Bluetooth otherwise the transfer would fail. This latest update however now crashes during a result transfer while the app is on screen and only transfers the most recent test. I now rely on USB transfer to my computer instead of this buggy application. I await further bug fixes before trying to this again.
 
Constantly Crashing 
How long is it going to take you to update the APP to fix the constant crashing???
 
App doesn't work, crashes as soon as you open. 
Don't bother.
 
Crashes every time I use it 
Would be great if it didn’t crash all the time - iPhone 8. Developers need to sort out the bugs.
 
Disappointed 
I bought the ACCU-Chek guide believing the software to connect to my iPhone . The graphics and interface on the app is great! Just a few problems using it. My Accu-Chek guide connects to my phone automatically 7 out of 10 times. Then I spend around 10 to 30 minutes getting it to connect again. Now for the software it’s self on my phone. Very frustrating, you click to open a screen it opens then shuts You click open the app and click to a screen and it opens then quits After repeating it several times it may stay open to edit a screen or data. Very frustrating as I like the interface, functionality and look of the app. When it works it is good, just buggy and unreliable.
 
App crashed, ignored recall / replacement request 
Bluetooth sync stopped since Aug 2020. Found recall info from ACCC but Accu-chek ignored my email and via pharmacy for my request to replace the Accu-chek Guide. App crashed and difficult to pair with iPhone 11 Pro and iOS 14.3.
 
Meter pairing 
My iPhone 10 doesn’t work with meter. App continually drops off the face of the earth so frustrating. Still continually crashes
 
Useless 
Worked for a while then stopped. I deleted the app and reinstalled. Pairing will not offer keyboard to input code. Now I manually input into Apple health
 
5 months since last update 
I rely on my meter to keep data for my health care professionals but the past few months the app shuts down in middle of transfers both on iPhone and iPad. Is this another case of private enterprise capitalising on tech trends trio sell a product which is only half useful?
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing. Does not save diary notes
 
App crashes post data transfer 
App crashes post data transfer . Please investigate. Thanks!
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Constantly Crashing 
The APP is now constantly crashing after upgrading to iOS 14 I use this APP every day, throughout the day and until now, have found it very useful Please fix ASAP
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
App keep crashing since iOS 14 
Bluetooth connection constantly drops and needs to be re-established. Keeps crashing
 
App crashes 
After Data Reading transfer (which is intermittent at best) when I try to add weight or Blood Pressure it just crashes and when Open it again it works fine. Still needs development and bug fixes.
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Constantly Crashing 
The APP is now constantly crashing after upgrading to iOS 14 I use this APP every day, throughout the day and until now, have found it very useful Please fix ASAP
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send. Restarted phone and app. Now all ok.
 
Here we go again!! 
After the most recent release the app just quits when I go to logbook and then try to edit an entry. Yet another bug in app in which “features” get added but bugs seem all too often to be ignored!😢
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Constantly Crashing 
The APP is now constantly crashing after upgrading to iOS 14 I use this APP every day, throughout the day and until now, have found it very useful Please fix ASAP
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
App auto auto close 
The app has been a bit funny since the latest iOS update. It auto close after you click in a function or download your result ... is there any way it can be fixed?
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Constantly Crashing 
The APP is now constantly crashing after upgrading to iOS 14 I use this APP every day, throughout the day and until now, have found it very useful Please fix ASAP
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
App won’t connect via Bluetooth. 
Tried everything and the meter will not recognise Bluetooth. It used to work but now it has failed. Pretty bad considering the app is counted on and it is also the manufacturer’s app.
 
Please update 
As long acting Insulin Lantus is no longer made please update so we can add a current insulin, eg Optisulin
 
Not working on iphone and ipad. 
Not working on iphone and ipad. Ipad pro 2020 Iphone 8
 
Poor app use 
The app keeps glitching me out of the app itself. I did just have an update for the Apple iPhone so is to do with the app??? or it’s not compatible with ios users
 
Doesn’t upload to online account and constantly crashes 
Doesn’t really seem compatible with the new iOS 14 - online account no just errors out and app is constantly crashing when I look at the diary.
 
iOS 14 connectivity 
This app needs an urgent update due to constantly data upload failures after iOS 14 update. Data upload has to be initiated manually several times before the data is transferred from the testing device to the app. Makes the app virtually unusable.
 
App keeps crashing 
I never had any issues with this app until the new update software iOS 14 came out. The app keeps crashing and I am suppose to maintain my sugar level but the app crashes every time I go to use it. When will an update be available for this app to work properly.
 
Buggy 
Needs to be more robust. Regularly crashes. Quite frustrating to use.
 
Constantly Crashing 
The APP is now constantly crashing after upgrading to iOS 14 I use this APP every day, throughout the day and until now, have found it very useful Please fix ASAP
 
Needs an update 
Hey guys this app is very good. Prefer it to the mySugr app. BUUUUUUUTTT....... since iOS 14 the app will crash and data won’t always transfer (have to restart the phone). Could you please address this?
 
It crashes, instructions for pairing unclear, doesn’t send reliably 
The app just crashes upon auto-send.
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Stopped working at all on 20/06/2020. I have tried everything but it will not pair with iPhone se 
Very unhappy
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Needs updating 
Used to work, but doesn’t work with the new iPhone SE.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Does the basic thing correctly 
We don’t need extravagant things to monitor the sugar level. HbA1c measurements still required to be taken at laboratory. Gives basic trend and average as a free app.
 
Does not work with IOS software 
App does not work with newer iOS software. Cannot connect monitor with app because of this. Needs fixing ASAP
 
Need pairing all the time 
Most of the time pairing is failed. And I have iphone 11 pro max, top of the range still won't work. So frustrated!
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Update: since this review nothing has changed. The app will not auto-download data from the meter unless it is open. Other apps such as MySgr will auto-download when closed. The ACCU-CHEK app used to do this. And the developers response to my review has been really disappointing. It’s as if they didn’t read it.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
App won’t pair my device 
I have just gotten a new Accu Check device and attempting to sync it with the app. However when I tap on menu options “Pair with meter” or when I go to “Start up” > “Pair your BG Meter”, the app has absolutely no response, now even an error message. Tapping anywhere else on the app gives me responses. My phone and iOS version are supported by the device. Not sure what’s wrong but pretty much renders this app useless before I started.
 
Poor battery life.. 
Absolutely love it when it works! Bought it because it’s transfer function to phone was brilliant. Now will have to throw away... my battery’s cost 2.99 & this month already replaced the 4 times... RIDICULOUS I’ve just read through the reviews, & I’m not impressed. I now realise I’m actually putting my health in risk just because I liked the idea of technology pair & relaying to my phone... well guess I’m lucky mine does that... but only for 3 or 4 uses.. cause then it’s flat replace batteries again!!! So I’ve given up on reading so I’m not able to monitor my sugars. Each time batteries go flat I stop reading for week.. next thing I know my sugars are up to 15 again... I NEED A MONITOR TO KEEP ME ADVISED OF MY SUGAR LEVEL.... not my battery’s dead level again!!!! Feel it’s time to spit the dummy at your device & go get another!! Poor quality. And yes they’re new batteries... not cheap either... in last 12 months I’d have spent over $60 in purchasing them.. & that’s stupid because they’ve on worked for few days.. Not risking my health because of you again!
 
Doesn’t like to pair 
Very very unreliable pairing. Hit and miss. You might as well enter the information manually.
 
Will not pair 
I have uninstalled then reinstalled I’ve tried a new battery to no avail.. It plainly states it works with my device....BUT IT DOESN’T!, I have been searching the internet and using the ROCHE website still no connection. Why waste my time and dollars saying it pairs via Bluetooth when it won’t. Telling people that if they try this or that it’s going to happen...well I think what I’ve have tried and been advised to do to get the Bluetooth to pair with this device has been as much fun as poking yourself in the eye with a fork.......👎🏻👎🏻👎🏻
 
Issues with data transfer 
At start it works well but after a week or so, data log on the device itself disappears. Once this happens it won't send data to mobile app. Tried to delete device and add again and now I have lost all the blood glucose data. My doctor have asked me to keep log for a month so I bought this particular model but so far it has not performed as advertised. Handshake between device and app has to get better. It's a smart medical device for convenience but fails to perform what is it made for.
 
Not pairing 
My new device worked for a few months then stopped connecting to the app. deleted and reloaded but nothing worked. Developers said to delete pairing on both devices. This has fixed it.
 
Doesn’t seem to pair with my IPhone XR 
Unfortunately since I got a new phone I can’t pair. Was fine with last iOS and iPhone 8, I don’t know if it’s the iOS or phone upgrade, but meter and phone won’t talk to each other now. I’ve given up and ordered a new blood testing machine. Pity because I was getting on okay with this one until now.
 
Waste of time 
Update: you do know you had more then 6 months to get organised for IOS 13. The Bluetooth stability of this device and app are a joke. You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Bizarre such a big company can get it so wrong 
How can such a large company in their field allow a second rate app to be associated with it. It’s more of an afterthought than main stream development. The proof is in the low ratings but for my vote, the connectivity with iPhone X is a failing. Can’t connect via Bluetooth. Deleting, reinstall, doesn’t fix. Real shame that development in this app is second rate.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Can’t pair device 
Can’t pair device with app on latest iPhone iso. Tried on another phone and still same result. Needs patch! Please fix
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Getting worse 
Worked ok on iPhone 6, took a long time to pair it to iPhone 7. Now have iPhone X and totally impossible to pair my Guide to it. Doesn’t seem to have been upgraded to match new technology. Shame all anybody seems to get back are stock rubbish answers. Expected better from Roche. Think it’s time to move onto another system, if we all did that they might get the message and put some effort into it. ☹️
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Online tools not showing current information from app 
I’ve been sitting here trying to pair my current week of results to the online account to share with my educator, however it’s telling me my most current results are from 2017!!!! Very frustrated!!!
 
Peter 
I have a Accu-Chek Guide and it won’t pair with my iPhone 6. The meter gives a pairing code but the app won’t default to the keypad to allow the pairing code.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent app. Thanks
 
Flaky 
This app has enormous potential, but is so buggy. The last glucose reading often doesn’t display, but rather a previous reading, and I am unable to pair a new meter - the guide meter. Come on developer - make it great! It really could be.......
 
Keeps ‘unpairing ‘ 
Not sure the reason, but my device constantly ‘unpairs’ itself for no reason. Pretty frustrating to have to re-pair the device. Otherwise, it’s a great app!
 
My unit batteries went flat 
After my accu check batteries went flat and i replaced them I cannot pair it to my I phone! I tried all possible ways but no avail I even re registered to accu check! I can on my iPhone see the Bluetooth connection and it connect to gauge but Meter won’t show the phone or sinc with it! I give up George Arbib
 
A FAIL with IOS12 
I finally got this app to pair consistently in iOS 11 — or perhaps Roche got it working (though no new version came out). I was happy. But today I installed iOS 12 and Bluetooth pairing fails regardless of what tricks I try. The pop up on the meter in which you enter the pairing code flashes for a brief instant on the phone screen then disappears! Other app developers have successfully adapted to iOS 12!! Why can’t Roche?👎👎👎😡
 
App to online data 
Since download if version 12 IOS I’m unable to connect to data on line Was a good app and data tracker until then
 
Brilliant now 
I gave this app a one star initially but now that the developers have obviously done a lot of work on it I now find it is brilliant. Anyone who has given it a bad rap in the past please update the app, it is well worth it.
 
It’s ok. But problem with auto send. 
I set my meter on auto-send, but not anymore as it was kind of useless. It says the data is transferred, but only after I do “download data from machine” and do the transferring again then the data is actually transferred. So i do bulk transferring at once. Another thing is it seems to always lag whenever I try to upload image from gallery. It just stops at the gallery, I can’t select any picture, and I can’t cancel either so my only option is to force exit the app. Would this get fixed?
 
Useless since new iPhone IOS 
Trying to pair with new iPhone with updated iOS it does not allow to click the found meter it’s useless can’t connect. All steps tried as suggested by the developer. But no use. It shows the meter detected but does not allow you to press the connected meter it seems the app fails in judging the touch response.
 
Waste of time 
You’d think they would put some effort into the app. The Bluetooth connection keeps on getting broken and can be almost impossible to reconnect. The graphing is clumsy at best, it’s got to be the worst graph implementation I’ve ever seen. How did this app get approved? Pay attention, when Apple Watch comes out with continuous glucose monitoring you’ll be out of business, get your act together.
 
Seems good on iPhone Xs with iOS12 
Worked really well on iPhone 8 with iOS 11 but when upgraded to iOS 12 could no longer connect then upgraded to iPhone Xs (for other reasons) and it connects well again - well mostly...when it fails to auto transmit, I open the app and resend and it connects ok again - great app to keep track of my BGI pretty much automatically and I can get online to print out the graphs for my doctors- they were very impressed.
 
Needs work 
The app allows you to add medications to the list, but cannot edit/delete old medications.
 
Works great 
I’ve only been using this for almost two weeks and haven’t had any issues with connectivity or data integrity. When used with the online accu-chek account it’s easy to keep track of my BG results through the various reports which also makes it easy for my GP to keep track of. The only thing I haven’t figured out is how to delete medications or notes. It’s easy to add new medications and notes which I can add to my diary entry by checking the box but some notes and medications I don’t use so it would be nice to delete them from the list.
 
Won’t connect anymore. 😟 
Have not been able to connect to iPhone Xs Max since the latest app update. 😟. Please fix so I can re-rate the app, as I find it very useful. Many thanks.
 
Unable to pair with my device 
I have just started using the app and when I go to click on the item in the app to pair my device nothing happens. Hoping someone can advise how to pair my device.
 
Connection 
Worked well on my iPhone 8plus when I did the update to 12.1.4 it now doesn’t connect to my device. But I love the app.
 
Great app 
Great app. I’ve been using this app across numerous meters. Very much simplifies the collection of BG data. Devs, just one request. Can you allow the entry of insulin doses greater than 99 units please. My nightly slow-acting insulin is above 99 units so has to be entered directly in to the web portal rather than via this app 😔.
 
Needs More Work 
I have been using this app for a couple of years now. While it’s functional in that it captures data from my Accu-Chek Aviva Connect, it is the limited ability for user data input that is lacking. For example, notes, meds and so on are user defined templates. You have to create different ones each time a new entry is required. You cannot edit or delete existing entries or templates. I’d like to be able to have a free form editor for notes so I can enter more detail in a freehand way. The data sync is one-way only: from the app to the cloud. So, if I run the app on my iPad it cannot read the data from the servers. The app doesn’t track or estimate HBa1C. Most others do. Whilst they approximate the readings usually they are fairly close to the results from blood tests. We can trend or graph glucose levels. I’d like to trend any data that I’d like to, such as weight, blood pressure and HBa1C, of course by manually adding user defined fields. Data trending is limited to 30 days. This is insufficient. I had an episode recently when my blood glucose skyrocketed. I wanted to graph it for the past two months to show my doctor the before, during and after levels. But I couldn’t. Finally, earlier versions of the app would wake up and auto-receive data from the meter. This one won’t. I have to open the app in the iPhone 8+ first. Then it will auto-receive the data. Thanks.
 
Rubbish 
I’m glad the meter works far better than the poor excuse for an app, absolutely pathetic, Roche should be ashamed.
 
Can’t pair to iPhone X 
Doesn’t work for me at all. Many attempts to pair the device to my iPhone X have failed. Bluetooth definitely turned on on the iPhone but the app cannot detect the device.
 
Problems with Bluetooth. 
Having iPhone X and iOS 11. It is cumbersome issue to get Bluetooth to marry. Also when using the Accu-Check it doesn’t always communicate. Then it won’t see the iPhone. iPhone doesn’t see the accu-check. Got rid of the app to annoying.
 
Won’t open with iPhone X 
Ever since I upgraded my phone the app won’t open. I have tried several times and it just shuts down. I find this annoying as I rely on the app to connect to my meter for my weekly average HB1ac as it needs to be below 7.0 for IVF
 
Disgraceful 
I like the app and my accu-check guide... however it is disgraceful that something so vital for the management of a chronic illness, cannot be used on a new version of technology.... given the problems that has existed for a long time on the bolus advisor .... it is another wait for this to work as it should. Disgraceful !
 
Bluetooth connectivity issue 
Great app but constant Bluetooth issues connects at the start no issue and transfers data, then will not transfer anymore uninstalled and reinstalled now can pair it at all. Please fix great app but now not using it anymore....please update the app to work properly with IOS 11
 
CANT SIGN INTO MY ACCOUNT 
I CANT SIGN INTO MY ACCOUNT OR PAIR MY DEVICE PLEASE FIX THIS PROBLEM ASAP
 
Results added by wifi do not update immediately 
Results added by wifi do mot update immediately.
 
Rubbish 
Can’t even download the app!!
 
Does not work on current iOS 
A great app that offers real health benefit - but stopped working entirely as Roche clearly doesn’t invest in keeping it working. Unbearable disappointingly.
 
Dissapointed 
Cannot even connect. Literally what is the point.
 
Review hasn’t changed since last time. Constantly needs pairing and sync is soso 
Useless at present
 
Easy to Use 
Been using for over a month, easy to use and keep track of sugar levels. Bluetooth stopped working twice just unpaired from phone and meter then repaired again and works fine. Would recommend to anyone.
 
Blue tooth 
I have an apple 6s and it is so hard to pair with accu- check Guide ,it is a real let dawn considering the quality of the hardware and the app
 
Simply doesn’t work! 
Hasn’t been properly updated. Hasn’t worked with my iPhone X since I got it. Stupid little updates that do come out do NOT address the inability to work with iPhone X (iOS 11)
 
? 
Said it was free why doz want my bank details???
 
Stopped working 
No longer working since last update 😏
 
What. Waste of time 
I have spent hours trying to pair up my device then read one of the ratings which made me realise that it is not working PLEASE PLEASE FIX THE PROBLEM WE NEED TO LOOK AFTER OUR SELVES And keep track of our levels my pharmacy also recommended the Accu chek I even change the batterie Help help Ok this is my second guide I got it worked the first but now nothing surely some one in roch can view these reviews and fix the problem I a seriously thinking of getting my third in 1 year We need to after our selves how can we annoying
 
Unable to pair the device Model 929 
I have updated the recent app and its not working fine.. please fix this issue, something has happened to the app after the recent ap