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    Dexcom G5 Mobile for iPhone

APP Image
Free
Company: Dexcom
Published under: DexCom, Inc. at United States
Device: iPhone
Current Version: 1.7.8
Size: 58 MB
Langauge: English
Created: 09-21-2015
Updated: 07-23-2018
Country: United States
Requirements: Requires iOS 8.1 or later. Compatible with iPhone, iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4th generation), iPad Wi-Fi + Cellular (4th generation), iPad mini Wi-Fi, iPad mini Wi-Fi + Cellular, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, and iPod touch.
0 Ratings
Total Downloads: 16
 
Description
The Dexcom G5® Mobile Continuous Glucose Monitoring (CGM) System is the first device that lets you treat without pricking your finger.* Use this app if you have the Dexcom G5 Mobile CGM System. Medicare beneficiaries should not use this app. The beneficiary may NOT use their phone for display of Continuous Glucose Monitoring (CGM) data and still be eligible for reimbursement by Medicare for...more

Dexcom G5 Mobile for iPhone

Dexcom G5 Mobile for iPhone

Dexcom G5 Mobile for iPhone

Dexcom G5 Mobile for iPhone

Dexcom G5 Mobile for iPhone


Customer Reviews

Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Need message history 
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement. Even a status on the transmitter information screen would work in that case.
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Please FIX LANDSCAPE IMAGE! 
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
 
Problem with the app telling me to delete it. 
The app is generally great but about once a week since September the app will make a loud beep and display a text bubble that states the app is no longer working properly and it needs to be deleted and reinstalled. Been doing this weekly for a few months now and it’s horrific. Hopefully the dev team is already working on a solution.
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Please do the new version to work with iPhone 11 
Please do the new version please
 
No longer updated? 
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
 
Great product, horrible support. 
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
 
Annoyed 
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
 
crashes 
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
 
App incompatible with IOS 13.3 
Update your app to keep up with operating system updates. This is a basic requirement of your service!
 
App not working with iOS 13.3 
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
 
App keeps crashing, no longer compatible with IOS 
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
 
Frustrated 
This app not supported by iOS version 13.3. My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
 
Crashing 
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
 
Unhappy 
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
 
App Fails 
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
 
It works sometimes 
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
 
When are u fixing app for new version iOS?? 
When are you guys fixing dexcom g5 for new ios version???
 
Does not work with iPhone 11 
You must be kidding ... cmon Dexcom, get with it.
 
Crashes weekly! 
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
 
App is not working!!!! 
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
 
I’m a diabetic 
The app crashes and says The Dexcom Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
 
Is this app available for my G6 
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
 
Was good....but to many errors! 
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻‍♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
 
Need to fix NOW 
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
 
Bugs 
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
 
Known Issues, No Update 
Reached out to Dexcom about the G5 reading issues in November. They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months. If support was supposed to end (no official word on this yet), then they should have announced it via the app. Instead, they’ve abandoned their G5 customers.
 
Needs an update yesterday 
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
 
Dexcom G5 apple app 
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
 
Yehaaaaaa 
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
 
Lose transmission 
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
 
You are endangering lives. 
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working? Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 
Fix your bloody app!
 
App is TERRIBLE 
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it. I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
 
Not great 
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
 
Great when it works 
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
 
Always disconnects 
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
 
Problem with apple Xs max and Apple Watch 
I have a series 4 Apple Watch and I was using an iPhone 7 and everything work perfect now I have a new phone iPhone XS max and the only time my watch communicates and tells me my glucose level is when I am below 70 any other time I cannot use my watch to determine my glucose level
 
Email request for tech support gets return email stating it’s an unmonitored email address 
I think that about says it all. Calling them involved too long a wait time (x2), so I tried their email route using this app.
 
Needs work 
It is accurate most of the time, however it is not accurate enough that when you want to trust it it will not be accurate. You think this is working pretty good but the next time it will be way off big time.
 
needs maintenance immediately. 
i love dexcom, and i cant even count how many times it has saved me from lows. however, i DREAD having to replace my transmitters. every three months i needlessly struggle to pair a new transmitter. i follow every step to a T, yet i still have to delete and reinstall the app just to get the app to recognize that i have paired a new transmitter. i wait hours after hours for the sensor to warm up just to receive the annoying “???” when my phone has been no more than 5 feet from my transmitter and sensor the whole time. it should not be this stressful to make sure that my life saving technology is actually working, especially considering how much it costs. i don’t even think it needs to be said but there needs to be something done to fix this as soon as possible.
 
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Signal loss 
This app would be great if it worked consistently. I am constantly losing signal and if I am. Not in the same area as my child I do not get any data. How am I suppose to monitor her blood sugar while she is at school. Id you fix the bugs this app would be wonderful.
 
Raj 
This app is the worst app I have ever used on my iPhone. I am actually surprised how it passed Apple’s QA team’s approval. The problem is it’s stability and annoyance factor. It constantly looses Bluetooth connectivity to the transmitter when no other device does, including Dexcom receiver. The alerts for things like loss of signal or a claim that “the app is closing” are embarrassing in public. I am forced to use this app to share my readings with my spouse who worries about my lows. If not I would not use it. I feel Dexcom needs to invest more on such apps. If they don’t react they might loose this app to someone else. There is so much of value that such apps can build. Maybe that is there ultimate strategy 😧to abandon this to someone else. I have been using Dexcom for a long time. Everything they do has always shined with superior customer satisfaction and product quality. This App is really a big bad blot for them. I hope they react to the low ratings that have for this app.
 
Sick and tired 
This app is horrible. Always disconnects. Can’t log in. Plz fix ASAP.
 
Constant Problems 
App needs a hot fix with this password BS that’s going around now (Aug 2019); and more options for sounds and volume. Sometimes at night I can barely hear it. I worry one of these nights I will pass due to not hearing an alarm. One reason I picked the app over the receiver is that I don’t have to carry an extra device around; now I wonder how the receiver performs compared to the Dexcom app. However it’s obvious that us diabetics have little to no choice when it comes to CGMs and their corresponding apps. Giving this app 2 stars bc without a CGM I would be toast. Please treat us with respect and fix the apps in a timely manner; it is life or death for a lot of us.
 
Solid, but some improvements needed 
I rely on this app a lot. It typically serves me well if I open the app on my phone. For some reason, the dexcom Apple Watch complication rarely works. It is constantly showing as blank. Only after I tap into it, and return to my watch face, it will then show my glucose number. That level of effort is about the same as opening the app on my phone. I’ve tried a workaround where I can get the readings on the face via the calendar app but even that has stopped working. Is there any way to get dexcom’s reading to consistently show on the watch??
 
Watch Face Support 
The Dexcom system is great, but I’d love to be able to take greater advantage of it by using more watch faces. Can there be better support for a wider range of Watch faces?
 
Great idea, poor functionality 
The G5 system has many great ideas but the simple fact that the app loses connection about 35% of the time makes this app simply not worth the trouble. I must carry my Dexcom Receiver with me all the time because I can’t rely on the app functioning properly. Overall I love Dexcom. The customer service since being sent to the Philippines has not been good, and the phone app is poor, but the overall concept of Dexcom products have been life saving for me.
 
Signal loss 
I have had several issues with Signal loss since updating to my new iPhone 11max pro , I called Dexcom several times about this issue they could not rectify the situation, they only suggested to send new sensors , they said that app has probably not been updated to support the new operating system on iOS , please help , only noticed problems developing after receiving new phone , Pattydziak @ Gmail.com
 
Question 
I love the app. I was just curious, what happens when my phone dies? You see this has happened plenty to me and it always disconnects. But last night my phone died sometime around 4am or so. But I have the data and readings. Can it still be taking/recording my BG even though my phones dead? That would be awesome. I don’t always have instant access to a charger lol
 
Not working after updating I phone to 6 S plus 13.1.3 
Updated phone and now it doesn’t see Bluetooth Please advise
 
App doesn’t see Bluetooth 
Bluetooth doesn’t work. Please fix this bug! I don’t receive blood glucose results 3 days!!!
 
Unsupported. No longer works since my phone auto updated to iOS 13 
Unsupported. No longer works since my phone auto updated to iOS 13. App is useless as it states BT is off, even though BT is enabled on my device
 
iOS 13 
I bought a new phone about a month and I haven’t been able to use Dexcom on my phone since then, it doesn’t recognize my transmitter even though I did accept the new Bluetooth settings when they showed up. This app used to work really well for me but now I’m really annoyed that I can’t use it on my phone anymore and I have a to carry around the receiver. I’m hoping you could fix the problem with iOS 13 so I could start using it on my phone again.
 
Need an update to the app 
Ever since the new update iOS 13 came out it continually will say that it cannons connect and it will try again in 30 minutes. It really needs a bug fix so we can continue on with our lives as normally as possible and not have to worry too much about our blood sugars.
 
Update needed for iPhone 11 
I rely on this app to provide reliable data, and the iPhone 11 is not compatible as of yet. When can this app be updated to work with the latest devices? Last update from Dexcom was more than 3 months ago, hopefully something new will be out soon?
 
DON’T UPDATE IOS!!! 
This app is incompatible with iOS 13. I normally don’t update for this reason but I must have pushed the wrong button because it updated while I was sleeping. Now it will not connect with my Bluetooth. Dexcom is aware and said they are working on it but don’t have a time frame for an update. My transmitter does not work and is out of warranty. Dexcom said there is nothing they can do so now I am basically without a cgm until this app is fixed. I know this is a vital piece of equipment for lots of people so I’m hoping this will help someone avoid my situation.
 
Doesn’t register 
I just went a whole day with no results. Very rarely during a typical dat does it receive results from my transmitter. Maybe 1/3 of the time. I just deleted it and installed a new one. Is it because my hearing aids are also Bluetoothed? Help, Tom Woodcock
 
Essentially Non-Functional 
UPDATE 10/29/19: New phone (iPhone 11Pro with iOS 13.x) and the app has a signal loss error more than it works. Called DexCom twice about it, and they have no explanation or solution. They say that the iPhone 11 isn’t supported, and neither is iOS 13. But the Apple App Store listing says iOS 10 or newer and doesn’t have any caveats about iPhone model. However, given that my DexCom receiver also has multiple signal loss errors each day, I believe that my transmitter is faulty. But Tech Support just looks at the date it was put into use and tells me that it couldn’t be the transmitter. So I guess I’ll just have to continue doing about a dozen finger sticks each day until they send me the next transmitter or, hopefully, the G6. The G5 has become more of a toy instead of a tool. UPDATE 9/30/19: It appears that the DexCom G5 Mobile app is not compatible with iOS 13!!! It gives a signal loss error multiple times every hour. Each time it tells me to wait 30 minutes to let the app regain signal capture. I called DexCom on this and they told me they didn’t know why the signal loss occurred, and implied that it was my fault in how I applied the sensor. These signal loss errors are happening even though my iPhone is less than 2 feet from the transmitter. Now, 12 hours later, it appears that my iPhone won’t link up with the G5 system at all. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress.
 
Will there ever be an update to this app? 
Would be nice to fix the warning about “this app hasn’t been tested on this iOS version” message. Especially on iPhone 11+, anytime you switch from the app screen this message is forced again when you switch back.
 
No longer works! 
No longer works! I haven’t been able to use my Dexcom for 2-3 weeks now. The app stopped connecting to Bluetooth. I bought another transmitter thinking that was the problem. Still won’t connect! It just gives me an error saying “transmitter not found”. So in the meantime, my insurance company and I are paying big bucks for something that doesn’t even work! Time to look for something else!!
 
Recent issues 
I’ve always had a great experience with this app but since the recent update on my iPhone I’ve had so much trouble. I’ve gotten multiple alerts that my app is no longer working to delete and re-download the app. This has happened several times in one day. I’ve been using dexcom for years and had less issues when the app came out in comparison to now. I’m wondering if it’s a push to get people using the G6 but it’s unfortunate and also life threatening. Hopefully you’ll figure this out.
 
Variable Results Recently 
Since the last iOS update last week, the sensor has been consistently much lower than the real glucose level for my gf (she has a G6) and I with the G5. We both have gotten urgent low warnings, while the glucose level was 300+ when testing. Something seems to be very off since that update.
 
I used to love dexcom 
I used to love my Dexcom, i told everyone that would listen about how great it is, but now i am being woken up 3 or more times a night and being told i am under 55, or a signal loss. Very frustrating. Now i am back to finger sticking 5 times a day cause i don’t trust any of the readings. I have even gone back to using the receiver and that still seems to sorta work if i am less than 2 feet from it. Dexcom needs to fix this soon or i am going have to look into another product.
 
Dexcom 
This unit is a joke!!! Poorly engineered.A pain to use and keep chasing it’s intended function .
 
Where is it going? 
Curious—the lovely circle with my current glucose reading seems to be exiting the phone screen to the right. Will it disappear, like the moon, and return on the left side? Apple iPhone 8, with current iOS updates. I took a screenshot today of the big orange sensor change circle—about 1/8 of it is gone on the right side. I also lose the 3rd digit of my glucose level. ? Help?
 
App unexpectedly not working 
I don’t know what’s going on but lately this app is unexpectedly not working properly and forcing me to delete and reinstall the app. I have assured it’s not my phone and this has happened a total of 5 times today. So at this time it is completely unreliable.😕🤦🏾‍♀️
 
Crashing 
The application is constantly crashing & prompts to “Uninstall Application / Reinstall. Please fix this issue. Thank You
 
Unstable & Unreliable 
On the whole this is a well designed app. I love Dexcom products, they are absolutely vital to managing my T1D. Recently, I keep getting an urgent message from this app to delete & reinstall. This has happened 3 times since the release of iOS 13.
 
Problem with the app telling me to delete it. 
The app is generally great but about once a week since September the app will make a loud beep and display a text bubble that states the app is no longer working properly and it needs to be deleted and reinstalled. Been doing this weekly for a few months now and it’s horrific. Hopefully the dev team is already working on a solution.
 
Dropped connection 
At first I really liked this app and the switch to a phone/platform that supported the app was worth it; as it allowed me to carry one less controller and I was able to share information with my spouse as advertised. After a couple weeks of sharing my spouse no longer got information. The app tells me “no internet connection” and the Follow app on my spouse’s phone says “Dexcom server error”. It will not allow the current follower to be deleted or a new follower to be added. Now four weeks into using the Dexcom G5 mobile app it no longer gives me readings either! I have had to go back to using the old CGM. I am getting an error saying I am not connected to the internet when trying to log into the Dexcom G5 app. The first mention of this type of error I found was from 2017 on Google and Dexcom is still having the connectivity issue in 2019.
 
Frustrated 
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.
 
Terrible 
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
 
Frustrated user 
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
 
Dexcom 5 not working 
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
 
No iPhone 11 update 
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since! After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
 
Doesn’t work with iPhone 11 
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device. Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
 
Useless 
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device. I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body. Fix your app.
 
Used 7 months - turned out to finally be garbage. 
I want ny G6 transmitter, please!!! - Dec. 19, 2019
 
Needs work 
12/2/19 Today app not working at all The app is freezing, no response to touch screen. Can’t get into app to ask for help. Believe you are having server problems, don’t know why it should affect my app The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5 This week keep getting messages that app is no longer working, delete and reinstall Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold. Don’t buy not reliable and no support
 
Like Dexcom. 
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading. Sister loves hers too.
 
Acknowledge from watch or locked screen 
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
 
KN 
Had to download it at midnight two nights ago And now I get an error message telling me to delete and reload just before I sit down to dinner This is beginning to piss me off
 
This junk app crashes daily. Must be reinstalled. 
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again. Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
 
Love and Hate with this app recently 
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Absolute trash of an app 
I was unable to get app to find transmitter. Go through all the trouble to get a replacement transmitter, now the app is telling me I don’t have internet connection to try again later. I HAVE INTERNET CONNECTION. Delete app and reinstall, not it is telling me it is incompatible with iOS version on my phone! I’m about to just have to kiss dexcom goodbye unfortunately. It’s useless at this point.
 
Account Password 
Just installing the App for the G5 on my iPhone and the field for the password won’t accept the PW I copied from my PW manager. It won’t accept a typed password either. Tried to reinstall but that didn’t work. Suggestions? Thanks in advance Bob
 
Problem with apple Xs max and Apple Watch 
I have a series 4 Apple Watch and I was using an iPhone 7 and everything work perfect now I have a new phone iPhone XS max and the only time my watch communicates and tells me my glucose level is when I am below 70 any other time I cannot use my watch to determine my glucose level
 
Email request for tech support gets return email stating it’s an unmonitored email address 
I think that about says it all. Calling them involved too long a wait time (x2), so I tried their email route using this app.
 
Needs work 
It is accurate most of the time, however it is not accurate enough that when you want to trust it it will not be accurate. You think this is working pretty good but the next time it will be way off big time.
 
needs maintenance immediately. 
i love dexcom, and i cant even count how many times it has saved me from lows. however, i DREAD having to replace my transmitters. every three months i needlessly struggle to pair a new transmitter. i follow every step to a T, yet i still have to delete and reinstall the app just to get the app to recognize that i have paired a new transmitter. i wait hours after hours for the sensor to warm up just to receive the annoying “???” when my phone has been no more than 5 feet from my transmitter and sensor the whole time. it should not be this stressful to make sure that my life saving technology is actually working, especially considering how much it costs. i don’t even think it needs to be said but there needs to be something done to fix this as soon as possible.
 
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Signal loss 
This app would be great if it worked consistently. I am constantly losing signal and if I am. Not in the same area as my child I do not get any data. How am I suppose to monitor her blood sugar while she is at school. Id you fix the bugs this app would be wonderful.
 
Raj 
This app is the worst app I have ever used on my iPhone. I am actually surprised how it passed Apple’s QA team’s approval. The problem is it’s stability and annoyance factor. It constantly looses Bluetooth connectivity to the transmitter when no other device does, including Dexcom receiver. The alerts for things like loss of signal or a claim that “the app is closing” are embarrassing in public. I am forced to use this app to share my readings with my spouse who worries about my lows. If not I would not use it. I feel Dexcom needs to invest more on such apps. If they don’t react they might loose this app to someone else. There is so much of value that such apps can build. Maybe that is there ultimate strategy 😧to abandon this to someone else. I have been using Dexcom for a long time. Everything they do has always shined with superior customer satisfaction and product quality. This App is really a big bad blot for them. I hope they react to the low ratings that have for this app.
 
Sick and tired 
This app is horrible. Always disconnects. Can’t log in. Plz fix ASAP.
 
Constant Problems 
App needs a hot fix with this password BS that’s going around now (Aug 2019); and more options for sounds and volume. Sometimes at night I can barely hear it. I worry one of these nights I will pass due to not hearing an alarm. One reason I picked the app over the receiver is that I don’t have to carry an extra device around; now I wonder how the receiver performs compared to the Dexcom app. However it’s obvious that us diabetics have little to no choice when it comes to CGMs and their corresponding apps. Giving this app 2 stars bc without a CGM I would be toast. Please treat us with respect and fix the apps in a timely manner; it is life or death for a lot of us.
 
Solid, but some improvements needed 
I rely on this app a lot. It typically serves me well if I open the app on my phone. For some reason, the dexcom Apple Watch complication rarely works. It is constantly showing as blank. Only after I tap into it, and return to my watch face, it will then show my glucose number. That level of effort is about the same as opening the app on my phone. I’ve tried a workaround where I can get the readings on the face via the calendar app but even that has stopped working. Is there any way to get dexcom’s reading to consistently show on the watch??
 
Watch Face Support 
The Dexcom system is great, but I’d love to be able to take greater advantage of it by using more watch faces. Can there be better support for a wider range of Watch faces?
 
Great idea, poor functionality 
The G5 system has many great ideas but the simple fact that the app loses connection about 35% of the time makes this app simply not worth the trouble. I must carry my Dexcom Receiver with me all the time because I can’t rely on the app functioning properly. Overall I love Dexcom. The customer service since being sent to the Philippines has not been good, and the phone app is poor, but the overall concept of Dexcom products have been life saving for me.
 
Signal loss 
I have had several issues with Signal loss since updating to my new iPhone 11max pro , I called Dexcom several times about this issue they could not rectify the situation, they only suggested to send new sensors , they said that app has probably not been updated to support the new operating system on iOS , please help , only noticed problems developing after receiving new phone , Pattydziak @ Gmail.com
 
Question 
I love the app. I was just curious, what happens when my phone dies? You see this has happened plenty to me and it always disconnects. But last night my phone died sometime around 4am or so. But I have the data and readings. Can it still be taking/recording my BG even though my phones dead? That would be awesome. I don’t always have instant access to a charger lol
 
Not working after updating I phone to 6 S plus 13.1.3 
Updated phone and now it doesn’t see Bluetooth Please advise
 
Needs work 
The glucose reading is to the far right of my screen Can only see part of the reading. Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5
 
I’m giving it a 2 
I loved it before I got a new phone iPhone 11 pro and it’s not working it just freezes!!!! So frustrating I tried cohoe time to delete and app and download is again but it still freezes up. HELP?????
 
App doesn’t see Bluetooth 
Bluetooth doesn’t work. Please fix this bug! I don’t receive blood glucose results 3 days!!!
 
Unsupported. No longer works since my phone auto updated to iOS 13 
Unsupported. No longer works since my phone auto updated to iOS 13. App is useless as it states BT is off, even though BT is enabled on my device
 
iOS 13 
I bought a new phone about a month and I haven’t been able to use Dexcom on my phone since then, it doesn’t recognize my transmitter even though I did accept the new Bluetooth settings when they showed up. This app used to work really well for me but now I’m really annoyed that I can’t use it on my phone anymore and I have a to carry around the receiver. I’m hoping you could fix the problem with iOS 13 so I could start using it on my phone again.
 
Need an update to the app 
Ever since the new update iOS 13 came out it continually will say that it cannons connect and it will try again in 30 minutes. It really needs a bug fix so we can continue on with our lives as normally as possible and not have to worry too much about our blood sugars.
 
Update needed for iPhone 11 
I rely on this app to provide reliable data, and the iPhone 11 is not compatible as of yet. When can this app be updated to work with the latest devices? Last update from Dexcom was more than 3 months ago, hopefully something new will be out soon?
 
DON’T UPDATE IOS!!! 
This app is incompatible with iOS 13. I normally don’t update for this reason but I must have pushed the wrong button because it updated while I was sleeping. Now it will not connect with my Bluetooth. Dexcom is aware and said they are working on it but don’t have a time frame for an update. My transmitter does not work and is out of warranty. Dexcom said there is nothing they can do so now I am basically without a cgm until this app is fixed. I know this is a vital piece of equipment for lots of people so I’m hoping this will help someone avoid my situation.
 
Doesn’t register 
I just went a whole day with no results. Very rarely during a typical dat does it receive results from my transmitter. Maybe 1/3 of the time. I just deleted it and installed a new one. Is it because my hearing aids are also Bluetoothed? Help, Tom Woodcock
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Absolute trash of an app 
I was unable to get app to find transmitter. Go through all the trouble to get a replacement transmitter, now the app is telling me I don’t have internet connection to try again later. I HAVE INTERNET CONNECTION. Delete app and reinstall, not it is telling me it is incompatible with iOS version on my phone! I’m about to just have to kiss dexcom goodbye unfortunately. It’s useless at this point.
 
Account Password 
Just installing the App for the G5 on my iPhone and the field for the password won’t accept the PW I copied from my PW manager. It won’t accept a typed password either. Tried to reinstall but that didn’t work. Suggestions? Thanks in advance Bob
 
Problem with apple Xs max and Apple Watch 
I have a series 4 Apple Watch and I was using an iPhone 7 and everything work perfect now I have a new phone iPhone XS max and the only time my watch communicates and tells me my glucose level is when I am below 70 any other time I cannot use my watch to determine my glucose level
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Absolute trash of an app 
I was unable to get app to find transmitter. Go through all the trouble to get a replacement transmitter, now the app is telling me I don’t have internet connection to try again later. I HAVE INTERNET CONNECTION. Delete app and reinstall, not it is telling me it is incompatible with iOS version on my phone! I’m about to just have to kiss dexcom goodbye unfortunately. It’s useless at this point.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Love the app but you have to keep it open. 
I really like the app and how you can send your information to other people too, but my problem is that you have to keep the app open. If I close my phone it will say that the app is closed and that I will not receive information. This is a problem because my family member needs to see my blood sugar so they can check on me. If there is a way to solve this please reply. Thank you.
 
APP MUTES YOUR AUDIO YOU’RE LISTENING TO AGAIN 
please fix this, the old problem is back with latest update, whenever tapping on app to view glucose number, any audio you may be listening to is muted/paused. I only did the update by accident… I have learned never to update Dexcom apps because updates always make them worse
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
An alright application 
This app comes with a “share” feature which could have been useful if it had allowed sharing with the device the g5 came with. This app connects to the “health” app that comes with the iPhone... so does the app that comes with my meter and even the meter sent with the g5. Unfortunately, they chose to only send data to this app and not to retrieve data from it, so you still have to manually input the results of each test. App cherry picks which tests it uses for calibration, and only does so on its own meandering schedule. As a result, “calibration” tests appear to be ignored for the most part. I only get the expected behavior by entering the result twice in a row quickly. I certainly wouldn’t want something like this automatically making insulin adjustments, but it is very useful for having a very approximate read on how quickly my sugars are rising or falling over time. I am hopeful the g6 I’ve heard about will be more accurate and hopefully they’ll have improved the more basic functionality of the app for that model.
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Dexcom FAILS to keep app updated to support new IOS updates! 
Dexcom is slow on keeping medical devices compatible. This company is slow on supporting new devices.
 
Rarely works 
My 9 year old daughter loves her dexcom but I’m just about fed up with it.... the app is my main complaint. 1) when we first got dexcom it worked great. The app was almost flawless. But despite keeping up with updates it slowly became less and less reliable. I was seeing the “no data” screen 50% of the time after a few months. 2) In September it was time to get a new transmitter and despite trying multiple different transmitters it is NEVER able to pair. Most recently it took about a dozen attempts and 3 days to get it paired and working. But after about a week we are back to constant “no data” screens. Yet it works fine on the receiver.... My daughters phone and my phone have not recorded a blood sugar reading in two weeks now. We have tried different sensors, different transmitters, deleting and reinstalling the app, updating the app, updating the phones, literally keeping the phone attached to her hip all day in an attempt to pick up a signal, assessed our internet/WiFi (everything is working), and we still can’t get this app to work. I really want to get rid of dexcom because I’m sick of paying hundreds of dollars (insurance only covers 50%) for a device that hardly ever gets used anymore (my daughter constantly forgets her receiver, but never forgets her phone... it would be GREAT if all she needed was her phone...). My daughter wants to give it another chance but I’m at my wits end. I’m not a tech savvy person and this frustration of constantly trouble shooting is driving me crazy!
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Rarely works 
My 9 year old daughter loves her dexcom but I’m just about fed up with it.... the app is my main complaint. 1) when we first got dexcom it worked great. The app was almost flawless. But despite keeping up with updates it slowly became less and less reliable. I was seeing the “no data” screen 50% of the time after a few months. 2) In September it was time to get a new transmitter and despite trying multiple different transmitters it is NEVER able to pair. Most recently it took about a dozen attempts and 3 days to get it paired and working. But after about a week we are back to constant “no data” screens. Yet it works fine on the receiver.... My daughters phone and my phone have not recorded a blood sugar reading in two weeks now. We have tried different sensors, different transmitters, deleting and reinstalling the app, updating the app, updating the phones, literally keeping the phone attached to her hip all day in an attempt to pick up a signal, assessed our internet/WiFi (everything is working), and we still can’t get this app to work. I really want to get rid of dexcom because I’m sick of paying hundreds of dollars (insurance only covers 50%) for a device that hardly ever gets used anymore (my daughter constantly forgets her receiver, but never forgets her phone... it would be GREAT if all she needed was her phone...). My daughter wants to give it another chance but I’m at my wits end. I’m not a tech savvy person and this frustration of constantly trouble shooting is driving me crazy!
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Rarely works 
My 9 year old daughter loves her dexcom but I’m just about fed up with it.... the app is my main complaint. 1) when we first got dexcom it worked great. The app was almost flawless. But despite keeping up with updates it slowly became less and less reliable. I was seeing the “no data” screen 50% of the time after a few months. 2) In September it was time to get a new transmitter and despite trying multiple different transmitters it is NEVER able to pair. Most recently it took about a dozen attempts and 3 days to get it paired and working. But after about a week we are back to constant “no data” screens. Yet it works fine on the receiver.... My daughters phone and my phone have not recorded a blood sugar reading in two weeks now. We have tried different sensors, different transmitters, deleting and reinstalling the app, updating the app, updating the phones, literally keeping the phone attached to her hip all day in an attempt to pick up a signal, assessed our internet/WiFi (everything is working), and we still can’t get this app to work. I really want to get rid of dexcom because I’m sick of paying hundreds of dollars (insurance only covers 50%) for a device that hardly ever gets used anymore (my daughter constantly forgets her receiver, but never forgets her phone... it would be GREAT if all she needed was her phone...). My daughter wants to give it another chance but I’m at my wits end. I’m not a tech savvy person and this frustration of constantly trouble shooting is driving me crazy!
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch 
Dexcom says the reason for this is Apple. Your response. Rodger
 
Not alerting 
What the heck is wrong with the update?!?!?!?! I used to get alerted all the time before the update! Not anymore! I woke up tonight to a reading of HIGH and NOT ONE ALERT!!! Why am I paying hundreds of dollars a month for this garbage?!?!?! FIX IT!!!
 
This app is garbage 
After using this app, and then using another, far better, app, and then being forced to go back to this app after the other app’s enterprise certificate was revoked, I can tell you how much I hate this app. Not to mention the fact that this app artificially shut down your transmitter after three months even though it may have 4 to 6 months more life left. The problems with this app are myriad. Number one it doesn’t allow you to turn off high and low alerts. It doesn’t give you control over so many things. The other app I was using had a notification on the outside of the app that told you exactly what your blood sugar was so you didn’t have to open it. This app forces you to open it. All in all I just cannot stand this app and can’t wait until the other app I was using is available through the App Store
 
Where did 12-24 hour view go 
The new update removed a wider view of ranges. Right now, can only see a 1-3 hour trend of my mom’s glucose readings. The 12-24 hour was much more useful and critical to understanding her overall well-being. I looked everywhere to see if it was a “settings” issue but couldn’t find anything.
 
Signal Loss 
I get signal loss for around 80% of the entire day, making having the Dexcom pretty much useless...
 
Dexcom 5 
I have this app on my I-phone 8 but it keeps disconnecting even when my phone is close to the sensor, and has not worked even for one hour. Please fix it, and add historical record capability so that I can check my average readings over a 90-day period
 
No Alerts? 
After Medicare OK’d the use if a smartphone with the G5 DexCom, I downloaded the app. But the app says my version of iOS won’t allow alerts. Gee, that’s great. Now that I’m allowed to use the phone, it doesn’t do it’s most important job? By the way, my iOS version is the latest, and I’m on an iPhone 7 Plus. I am on iOS 11.4. No audible alerts, just vibrate. Update 7/18/18: I am finding that the app crashes at least once per day. My suspicion is that it has a memory leak causing the problem. Also, the app has frequent signal losses, regardless of the distance of my iPhone from the DexCom transmitter, which ranged from 4 inches to maybe 10 feet. iOS 11.4.1 did not solve any of these problems. Overall, the app needs work. 7/20/18 update: iPhone 7 Plus, iOS 11.4.1. The app continually reports signal loss and then reports that the app has closed (and I won’t receive BG readings. The app can immediately be re-opened and will run properly for a couple of hours before the cycle repeats. 7/23/18 update: the app has crashed three tomes today. Each time when restarted, it said there was a signal loss. The last time, when I restarted it, the signal loss lasted for abot 15 minutes. In my opinion, the current version of the app, at least under iOS 11.4.1, is far too unstable to trust for BG management, especially overnight, when I need it most. 8/9/18 update: iOS 11.4.1, G5 mobile version 1.7.8. The crashing has mostly stopped. I get a banner message a few times each day saying that DexCom is working to ensure that the app is compatible with the latest iOS. So far, there has been a pretty good improvement, so I’ll wait to see how things progress. My complaint list now consists of these items (so far): - If my BG is low, but I have corrected it by getting some carbs, even if the trend is upward I get low BG alerts. It would be much better if the SW would recognize the up-trend and stop complaining. - If I insert a sensor at, say, 9:30 AM and then do the two meter BG check at 11:30, the DexCom wants another calibration check at 11:30 PM. I’m usually in bed by then, so I enter a meter reading earlier, usually 9:30 PM. Even with that, the system still wants the 11:30 calibration. Early calibration entries seem to be ignored. Update 10/9/18: got up this morning only to find that the app showed a signal loss from when I went to bed. It stayed that way for another 20 minutes. This was in addition to the several other signal loss alerts received over the past couple days. At no time was the phone more than 3 feet from my body. I sure hope DexCom upgrades me to a G6 in the near future - assuming Medicare will cover the G6. Update 3/9/19: just got a high glucose alert from the DexCom G5. When I checked the app, the BG shown was 130. Looking at the trend line, I haven’t been over the high glucose alert level since about 1:00 AM this morning, and I have been checking the app frequently today, since I have just had a medical procedure that is making my BG high and I’ve needed to adjust my insulin pump frequently. Update 4/26/19: more crashes, more signal losses. Transmitter is just 1 week old. Sitting in my chair with my phone no more than 8 inches from the transmitter and the phone gives out a loud noise and says the app has closed. When I reopen it, it says signal loss. I can’t wait to get the G6 system. Hurry up and send it to me, DexCom!!
 
Disappointed 
I just got my G6 GM...awesome! This app...major disappointment!. Set up my monitor, and at this time, who cares about saving the sensor small package?! I threw it away and this app is asking for thesensor (transmitter S/N (it won’t move past this window until S/N is typed. Well, okay, I did using my receiver info. Sensor S/N starts with an “8”, but app is saying it issupposed to start with a “4”. ???????????????????
 
Rarely works 
My 9 year old daughter loves her dexcom but I’m just about fed up with it.... the app is my main complaint. 1) when we first got dexcom it worked great. The app was almost flawless. But despite keeping up with updates it slowly became less and less reliable. I was seeing the “no data” screen 50% of the time after a few months. 2) In September it was time to get a new transmitter and despite trying multiple different transmitters it is NEVER able to pair. Most recently it took about a dozen attempts and 3 days to get it paired and working. But after about a week we are back to constant “no data” screens. Yet it works fine on the receiver.... My daughters phone and my phone have not recorded a blood sugar reading in two weeks now. We have tried different sensors, different transmitters, deleting and reinstalling the app, updating the app, updating the phones, literally keeping the phone attached to her hip all day in an attempt to pick up a signal, assessed our internet/WiFi (everything is working), and we still can’t get this app to work. I really want to get rid of dexcom because I’m sick of paying hundreds of dollars (insurance only covers 50%) for a device that hardly ever gets used anymore (my daughter constantly forgets her receiver, but never forgets her phone... it would be GREAT if all she needed was her phone...). My daughter wants to give it another chance but I’m at my wits end. I’m not a tech savvy person and this frustration of constantly trouble shooting is driving me crazy!
 
Use to be Awesome 
Been using this for a few years now but with ios12 pretty much useless. Loses signal all the time. Never had this issue before ios12. Please correct this.
 
Transmitter died in one month. 
I don't know how this company gets away with the stuff they do. I have been on the Dexcom for years then out of the blue. They Say they have to do insurance verification and they delay my order buy one and a half months. Then I receive my order and the Transmitter battery goes dead In one month. I call,And they tell me it will take two days to replace. This is a medical device used for dosing decisions. The defective transmitter should have been replaced and shipped overnight air . How they get away with this is unknown. They seem to be scamming the system or should I say insurance companies and or Medicare. You see when they delay a order it's more profitable t them in my opinion. They most likely are billing the uinsurance for a product that has not been shipped. The standards have really gone down hill with Dexcom. You tell me to contact customer support that won't resolve anything. Customer support is useless they have very limited information. Its a workaround for you,it will not resolve any issues. I have contacted customer support it does nothing to resolve the issues. you are so happy to replace a sensor because they are so cheaply made and cost very little to manufacture. But when it comes to a transmitter that could possibly be defective there is no way you are going to replace that. Customer support always says,it cannot be the transmitter. They say this Because that's a big money item and you will not replace that unless the battery dies early. Dexcom has worked for Me in the past it is not just me being upset about one bad sensor. My body type is of normal height and weight . Something is defective either in your sensors or transmitter, you are outsourcing manufacturing without proper quality control. My BG was 76 from meter and it was stable the Dexcom told me it was 120 with two arrows straight up. You are going to end up killing someone eventually if you haven't already. I do still use the Dexcom I only wrote this review so people can't be aware of the problems that can occur. When it doesn't work it works well. Never rely completely on the Dexcom always double check with a fingerstick when making those some decisions. I have been AItype one for over 16 years so I am not new at this game.
 
Good until it completely breaks 
I love the G5 app and it has given me so much freedom in treating my diabetes and one less device to carry but the way it breaks down every time there is an iOS update is ridiculous. My dexcom probably has signal loss 20-22 hours in a 24 hour day since the most recent update rendering it completely useless. Yes, I have a receiver but I don’t use it normally so the process to set it up and use that for the time being is incredibly frustrating and completely messes up my blood sugars. It’s disappointing that this has happened for multiple updates now.
 
Antiquated 
I’m new to the Dexcom g5. Although I love the whole sensor thing I’m pretty disappointed in the app. I would love to see a spot where I can add some personal notes for me and my doctors to review. Notes like which insulin I took or what I did for exercise or what I ate. Just a spot to add my own notes that could also be shared
 
Works ok but... 
Getting constant signal loss every few minutes. Don’t if it’s because I’m also hooked up with the Tandem X2 pump reading my numbers as well or if the app isn’t as stable.
 
Ios12 Bluetooth problems 
Please fix the app to work with the new version of apple I’m tired of having to reset the transmitter and reset the Bluetooth for it to work 2 hours and drop out again and show the black question mark .... so frustrating
 
Dexcom G5 app 
My phone updated to the newest IOS and I had been putting it off for months, the app doesn’t work well with the new IOS and I’m pretty much back to finger sticks all the time. I can’t afford to have that much of a difference in the numbers. Sad too because it has been giving my family piece of mind.
 
Rarely works 
Despite all the updates this is the most unreliable app I have ever used. I recently changed my transmitter and now it doesn’t work at all. The app either says sensor warm up or transmitter not found. I have uninstalled, reinstalled and I do have the right serial number entered. On the other hand I started using my dexcom receiver again and it works great as long as I keep it charged.
 
Dexcom G5 
This phone app works great but looses Bluetooth signal frequently even when my iPhone 6 is in my pocket 2’ away from my transmitter. I have deleted the app, very annoying
 
Love Your APP 
With about 3 months under my belt, I am still new to Dexcom. I think the CGM and the APP are great. In fact, I have developed a dependency on my Dexcom Technology. I could not believe it but I was in range (70-150) 97% of the time 3 of the past 4 weeks. I am generally able to stay in the mid 90's and above because the Dex alerts allow for much more rapid response and correction. Also, Yesterday I mis-overestimated carbs (or fat) in dinner and was alerted to a low which dropped to 56. By the time I got there, I was feeling extremely shaky and had to alert the leader of my evening class that I would be late because I could not drive "as is." I missed less than 30 minutes of a 2.5 hr class! I did not get into playing the "high-low" game by over correcting because I forced myself to be uncomfortable taking small doses of orange juice and waiting to see if it was enough to correct the low. I just sat, drank water and watched my Dexcom chart! It took a full hour to correct the situation - but still, I made it to class and was able to alert the instructor in advance about why I was late. This is all just miraculous as far as I am concerned. Life changing! Am not quite to "no finger jabs" but looking forward to when Medicare okays the G6!!! Thank you Dexcom and APP development IT folks for a great product!!!!
 
Who’s writing this thing? 
With all the money Dexcom pulls in a year you’d think they could push updates faster. UI is garbage, still has no Apple Watch 4 update alongside no support for new faces and complications. Sugarmate is a free app that’s way more user friendly and in depth. Maybe you guys should hire that dev. Figure it out.
 
Better with Samsung 
I thought my Samsung was bad at signal being lost.... doesn’t even compare through Apple. About 70% of my day is “lost signal”!! My phone is next to me all day everyday there is no reason why signal is lost. Inadequate readings. Beeps at me for urgent low when my BS is in the 80s or 90s. I have to recalibrate multiple times a day between the misreadings and lost signal and it still isn’t enough. It barely works!! What’s the point of getting help when it doesn’t help!? This app is a joke for iPhone. I miss my Samsung.
 
Pretty good but... 
I love that I can see the Dexcom sensor number on my Apple Watch, but I am disappointed that more times than not, the Dexcom complication on the Watch face has dashes (- - - ) instead of the numbers from my sensor. Only when I touch the watch face on the app complication will it then show the number I was looking for. If this could be fixed, I would be very happy. (Apple Watch series 3 and 4 both have this issue.) Update: I was kindly contacted by Dexcom and was walked through a few steps to correct this issue (see above). They suggested rebooting the App, as well as rebooting the iPhone X. I did both, and unfortunately this did nothing to fix or even improve the situation. So please keep working on the Dexcom App to fix this pesky problem. Update #2: I am still waiting for fix for the Apple Watch series 4. Very seldom do I see anything but (- - -) on my Watch complication, where I expect to see my glucose level. I only get a reading when I touch the watch face. It also still doesn’t work on my Series 3 Watch either. Hope Dexcom is getting close to a fix. It’s a great product otherwise.
 
Has good potential but needs improvement 
Diabetes is the second cause of blindness, Second only two glaucoma. Accordingly, using the Dexcom apps with the built-in voiceover screen reader with an iPhone. Which begs the question, why is the Dexcom Ap not better designed for blind users using the built-in voiceover iPhone app? The apps are barely usable with voiceover, but needs labeling of buttons, alerts should automatically declare what they are and what the blood sugar level is currently running to deserve the alert; so that a diabetic can determine whether something needs to be done immediately or later on without having to resort to stopping to get the phone out and look to find out what is going on, as well as make the items most used available from the main screen of the app rather than having to go to other menus to find out what is needed. These are a few of many bugs which demand immediate attention. I love what this invention does and could potentially do for all diabetics whether visually impaired or not or use an Apple Watch. even a blind diabetic can use this app to maintain a constant blood sugar, but still could be improved so that average non-screen reader users can use the app in the dark without assistance. If the alerts spoke The low blood sugar levels automatically, that would cure many ills with the Dexcom apps in my experienced. These ideas should be easily and quickly implemented into the Dexcom app programming.
 
Newbie 
Just started using this app with my iPhone and it’s way better than the Dexcom receiver. Also, used the CGM for the Medtronic pump years ago and like this way better. Can’t wait until I receive the G6. Hope the app is also an improvement. I’ll let you know in 2019. Technology makes living with T1D more bearable.
 
Great except for a couple things 
I love using dexcom because it helps take just that bit of stress away from diabetes management... Most of the time. There are several times, I'd say at least once a month, that something weird goes wrong such as signal lose for no reason or a weird message where it says that the cause is taking acetaminophen when I haven't taken any medicine recently. It would be nice to know why these happen for no reason this often. Also, I like the feature where you can set schedules for different alert settings at different times, but I'd love it more if you could set more than one time for a different setting. For example your normal has low, urgent low, and high alerts and right now you could set one called "school" to have the high alerts not alert during your school hours, but it would be nice if on top of that you could also set one called "sleep" where your high alerts make a louder sound or one that will more likely wake you up. Just a little suggestion. All in all, dexcom is a wonderful tool for diabetes management and the g5 app just has a few kinks that don't ruin the experience much. 👍
 
Signal Loss 
My Dexcom app is constantly saying Signal Loss. I can’t find an update for this. Is there one? I have iPhone 7. iOS 12.1.2. Can you tell me how to solve this?
 
Dead? 
Is this app no longer being maintained? I haven’t seen any updates for it since the latest version of iOS was released several months ago... the current version works decently on iOS 11.4, but I’ve hesitated to update to iOS 12 because the app usually whines when I update my OS before an updated version of the app is released.
 
Useless on new Apple watch. 
Still waiting on an update for new watch complications.
 
Great potential but lousy app & customer service 
The concept is phenomenal — a way to test your blood sugar levels — without having to physically draw blood every few hours, but the execution is unreliable and frustrating. Here are the problems I've encountered. 1) Reliability. While Dexcom touts their latest iteration as being FDA approved for monitoring a patient’s blood sugar levels through the transmitter and the app, without having to verify those numbers, the system is rarely consistent. In fact, numerous times the Dexcom numbers have been twice as high or lower than the real figures derived from drawing blood with a pinprick and using a traditional meter to measure it. 2) I first tried Dexcom’s own Bluetooth meter, which often lost the transmitter signal and then took hours to start giving readings again. Things improved slightly when moving to their mobile app on my iPhone 7. But not that much. The app will squeal at the highest volume setting for hours if I am near being low. You can’t moderate the noise, or switch to vibrate, meaning that if you are at a public performance (the time you most need this technology) you can’t use it because if a blood sugar drop is sensed the unremitting screams from your phone will annoy all of your neighbors. There are other aspects which make the unit wonky (and I’m a former owner of a tech company), but I’ll spare you the post mortem analysis and lead you to the final problem: 3) Customer service is spotty, at best, and tech support non-existent. While Apple may update their OS every few months, Dexcom responds every six months to a year, and hence are always behind, leaving you with a glitchy piece of technology. I’ve tried a few times to see when updates would be issued and what they would include. No one at Dexcom knows or even has a guess when improvements or fixes will be published.
 
There is a new one 
The new Dexcom g6 doesn’t work for this but the share dose but u need to download the new app
 
Too Many Pairing Fails 
In the past, I had an issue with the app only here and there, but the past few months have been much worse. Every time I change my site, my app says I have a Pairing Fail. I try everything it tells me to, repeatedly, and eventually have to resort to deleting the app and even that doesn’t always work, so I have to carry my sensor with me anyway. I wish this app were more reliable.
 
Good App, but needs improvement 
I love the low alerts. I’m still learning my patterns, so an alarm at 4 AM saves a me from disastrous crash. The alarms are why I chose Dexcom over a competitor. It would be useful to record the type of Insulin. I take two kinds. I can tell them apart by the numbers, but that may not always be case.
 
Why can’t you increase blood glucose font size? 
I liked the G5 phone app more because the the glucose number was larger. It becomes upsetting for any nearsighted user to struggle to see their glucose number. Half of the screen has a white background with this small number inside the circle.
 
Annoyed by Audible Alerts 
As a college student, there are many times where phone usage is restricted and professors are strict about having the ringers on. After the recent update, the alerts won't shut off when your phone is on silent, which is difficult to explain to professors and disruptive to peers. I love having the ability to see my bg on my phone/reciever/smartwatch in class, I'm just annoyed by not being able to silence alarms. UPDATED: This problem has not been addressed. I have to turn my phone off during classes so I have no bg data during school hours to prevent disruptions in class. Please fix this!
 
Volume control/BLARING alarms need to come back down 
Message to developers: please make volume go back to normal after Dexcom alarms blare? It seems that volume maxes out and doesn’t go back to normal when Spotify is running and playing music. It’s very problematic when working with your hands and can’t immediately turn it back down. Thanks.
 
Alarms don’t work half the time 
This used to be a good app but really 6 months since the last update. I was awaken last night with a low of 45 from the follow app on my wife’s phone. Nothing from mine. You folks do realize this is a life and death situation and your app failed! Get your crap together and fix this thing.
 
Doesn’t work with Apple Watch Series 4 
I am not able to see my Bg on the Apple Watch Series 4 watch faces
 
Continued Loss of Connection 
This is becoming so frustrating to have the phone in your hand and the App says that it has lost signal!! I do love the technology, but please do something about this!!
 
Horrible loud beeps and no control 
Every person should have control over volume and being able to have a discrete device. This is the very opposite with this annoying new update. It was just fine before! I cannot have this intrusive and embarrassing beeps in meetings, when I’m putting a baby down for a nap, in libraries or in church. It’s anything BUT discrete. I will not use this until we consumers have easy volume choices or a vibrate only option.
 
Wish list 
1. When in portrait mode, the app shows the past 4 hours. Please make the graph scrollable so we can scroll back to earlier hours at the same resolution. Be sure it always returns to current time whenever opened. 2. In landscape mode, put a buffer between the graph and the resolution buttons so the different resolutions can be more easily selected without invoking the individual values display. It would be great if these graphs could be scrollable, too! 3. When a high or low alarm has sounded, I wish it would desist once the direction is moving toward normal. e.g. the high alarm should sound when the reading reaches the threshold value, and should continue to sound while values are rising or holding steady, but should cease whenever values are falling, even if still above the threshold.
 
Great app 
I’ve gotta say I get where some people are coming from with the volume problems and the lengthy update times but also you have to take into consideration that if the alerts didn’t change the volume enough and you missed them you could die and if the always updated the app at every needed moment that could be the moment where someone needs to know what they are and are in a bad situation where an update could cause a problem so while I understand where people come from they need to understand how many people rely on this to live, and that a couple inconveniences are something your just gonna have to deal with along the way.
 
This could be a top product but it’s like a beta version 
The graph on the watch does not give enough numbers range to be helpful. For instance the graph starts at 70 and goes up to 400 but there are no numbers in between give you an idea where your graph is in between.There should be a 100, 150, 200, 250,300, 350. For people who must not carry their iPhone with them all the time this is important. Because I must leave my phone behind when I go into a hazardous area I have no idea where I am with my blood sugars because my watch cannot communicate with my phone. However it does leave a trace of the graph where I am. If that graph had more numbers on it then this app would be Much more helpful. Look when I stepped away from my phone alI know is that I’m somewhere between 70 and 400. I then have to wait five minutes for my watch to reconnect to my phone. At that point in time I’ll step away again and less I end up going many hours without use of my Dexcom.
 
Apple rx phone 
Is their a problem with the g5 app and the apple xr iPhone ? Can not get the app to function properly
 
Constant signal loss with iPhone X 
Had it a week on my nephew he has the iPhone X and it’s a constant signal loss is there a fix in the future…
 
BEST APP FOR HEALTH 
If you have diabetes and take half your day on diabetes then download this app because it gives you so much free time to play outside or do sports and even play FORTNITE So ya it’s a very good app so download it if you have diabetes By the way my fortnite name is SpentSkate73419 for whoever what’s to play with me I’m a season zero player yaaaaa
 
Too bright at night 
Please invert the screen color for night viewing. The white is so bright I loathe looking when I wake in the night.
 
New IOS update 
I do know they are still testing on the new IOS update, but my Bluetooth connection has been TERRIBLE since the update, I keep my phone in my pocket and I’m getting signal loss’s every other hour, plus my readings take up to 15 to 20 minutes to update.
 
Not super functional 
The idea of a CGM that you can control with your phone is amazing, but it seems that if you use Dexcom on your phone, that’s what your phone is dedicated too. Rather than calls and entertainment, i worry about “My number isn’t going to show for the rest of the day if i watch this video” That’s another issue. The number barely shows, and if it does it’s hardly accurate. I’ve heard that the G6 does a better job at this, but insurance won’t allow me to upgrade. Also, the constant alerts about “Enter BG meter value” or “Your transmitter will stop working in three weeks,” and there isn’t any way to turn those alerts off. Another issue is the constant volume increases and decreases. Any alert i get lowers my volume, and then, with no consistency, will bring my volume all the way up, or won’t change after the app has changed my volume. It becomes frustrating, especially since i listen to music all day long to help with anxiety, then i’m blasted with a loud, obnoxious beeping sound that frightens me beyond belief. Finally, I don’t this to seem like there’s nothing good about the Dexcom CGM. There is, but as with everything, a new car, house, whatever, it has flaws. But these small flaws add up when you use this device on the daily. I like to compare it to working in an office. You want to be comfortable, because that is where you are going to spend the majority of your time. Dexcom is an office that has plastic school chairs, computers from the 90’s, and a cheap desk toy that your boss bought you and guilt tripped you into keeping. But some minor upgrades to that 90’s Compaq Presario could make it a better computer. An actual office chair, and getting rid of that stupid desk toy.
 
Rburns24 
I use G5 and when listening to music on my iPhone and get a high BS alert the volume of music increases to blast out of the room. Very irritating.
 
Dexcom transmitters talking directly with the Apple Watch